Technical Support Engineer
CurrentProviding product and technical support pertaining to the functional and physical specifications of Trane Light and Large commercial rooftop and split systems. HVAC equipment supported included Intellipak I and II, Voyager II and III, Precedent, Odyssey, RAUs and VAV boxes. Authoring service bulletins that informed field service technicians and commercial sales offices of known quality and/or safety issues dealing with Trane Light or Large commercial equipment. Providing factory support assisting National Accounts such as Lowes, Sports Authority, and Red Robin in the handling of service bulletins, concessions, and warranty claims. First point of contact between product management and engineering whenever issues surfaced in the field pertaining to their light commercial equipment. Authoring or updating HVAC Knowledge cases for commercial sales offices to facilitate alternatives to calling into technical support regarding frequently asked questions. Working with the quality engineering team to provide customer feedback involving potential quality problems seen in the field.