Robert Dzinski Email & Phone Number

West Deptford, New Jersey

• Provided technical support to all aspects of radiology practice, clinical and operational. Supported the facilities RIS, PACS, and voice dictation systems. • Acted as backup administrator by monitoring, and configuring Netvault virtual tape library.• Provided previously restricted website access using Sophos Web Appliance v3.7.7. • Managed the deployment of all windows updates and security patches using Microsoft WSUS. • Managed, created, and deployed company’s desktop… Show more • Provided technical support to all aspects of radiology practice, clinical and operational. Supported the facilities RIS, PACS, and voice dictation systems. • Acted as backup administrator by monitoring, and configuring Netvault virtual tape library.• Provided previously restricted website access using Sophos Web Appliance v3.7.7. • Managed the deployment of all windows updates and security patches using Microsoft WSUS. • Managed, created, and deployed company’s desktop images using Accronis true image.• Troubleshot and resolved port and switch connectivity problems using HP ProCurve Manager. • Functioned as the single point of contact for the practice’s Radiologists.• Created and managed Virtual Machines using vSphere client 5.0. Show less

Worked as a Technical Analyst for ARAMARK HEALTHCARE• Provided level I, and level II technical support for ARAMARK HEALTHCARE Field users. Provided Software, PC, printer and Network problem resolution. • Performed training when requested for all Business Unit Support Staff in the use and understanding of PCs, related systems and peripherals. • Supported remote servers via client vpn. Troubleshot time sensitive interface problems.

• Trained and oriented end-users at their work stations on new equipment and software installs.• Identified, researched and resolved end-user technical work orders via phone, e-mail and Systems Management Server (SMS) software.• Earned 99.13% customer satisfaction rate.• Resolved service incidents from U.S., England, Mexico, Canada, and Belgium from dispatch until completion. • Troubleshot remote access problems, specifically latest Checkpoint Secure Client and Microsoft Remote… Show more • Trained and oriented end-users at their work stations on new equipment and software installs.• Identified, researched and resolved end-user technical work orders via phone, e-mail and Systems Management Server (SMS) software.• Earned 99.13% customer satisfaction rate.• Resolved service incidents from U.S., England, Mexico, Canada, and Belgium from dispatch until completion. • Troubleshot remote access problems, specifically latest Checkpoint Secure Client and Microsoft Remote Desktop.• Coordinated data backups (including company financial data) with Iron Mountain.• Provided Tier I support for all mobile barcode scanners • Diagnosed port/switch problems via Solar Winds Orion Network Performance Monitor.• On call 24/7/365 for critical production-related issues. Show less

• Trained and oriented end-users at their work stations on new equipment and software installs.• Supported desktop and notebook PCs (Windows XP platform and MS Office 2003 and 2007).• Troubleshoot problems with IBM AS400 terminals and Zebra 140 and S600 barcode label printers.• Solved wiring closet and phone connectivity problems.