Robert Kruse Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Atlanta, Georgia, United States

• Manage technical projects and teams implementing new IT, AV, and network infrastructure used in Emory’s medical simulation environments. Administer multiple SaaS-based Learning Management Systems. Train staff and users.
• Facilitated the implementation of a new curriculum utilizing Augmented/Mixed-Reality to provide an improved… Show more Manage technical projects and teams implementing new IT, AV, and network infrastructure used in.
• Facilitated the implementation of a new curriculum utilizing Augmented/Mixed-Reality to provide an improved learning experience by partnering with department faculty, Emory Healthcare’s Innovation Hub, and third-party.
• Initiated R&D process with a vendor to test the reliability of wireless connections for robotic simulators to be used on enterprise networks, leading to new go-to-market strategies for the vendor. Show less

• Led Tech-Services team responsible for providing multi-tier support for endpoint devices and enterprise SaaS and on-premise services across Emory University’s campuses in Atlanta and Oxford, Ga. Managed Incident and.
• Created and implemented the University’s self-funded managed print service by collaborating with internal and external stakeholders, ensuring the service was built and improved to meet both customer needs and fit.
• Initiated improved service ticket intake and workflow process resulting in a reduction in end-user confusion and mean time to resolution to exceed SLA expectations of customers. Show less

Atlanta, Georgia, United States

• Managed daily operations of the University’s IT support desk for the student population of ~15,000. Hired, trained, and led a team of technicians responsible for providing in-person customer support and troubleshooting.
• Reduced seasonal ticket volume by over 20%, by… Show more Managed daily operations of the University’s IT support desk for the student population of ~15,000. Hired, trained, and led a team of technicians responsible.
• Reduced seasonal ticket volume by over 20%, by partnering with Admissions and Orientation departments to implement online education programs related to technical requirements and available resources for “tier-zero”.
• Created a campus-wide community-of-practice group by liaising with departmental IT support teams to regularly highlight ever-changing support needs and solutions for customers and users across campuses. Show less

Atlanta, Georgia, United States

• Provided technical support and training for all computer hardware and software used by a department of over 100 staff on multiple campuses. Administered the department’s file and application servers used for.
• Reduced device replacement downtime by implementing server-based computer imaging solutions for the department.
• Created and maintained inventory database for managing device replacement lifecycles and budget… Show more Provided technical support and training for all computer hardware and software used by a department of over 100.
• Created and maintained inventory database for managing device replacement lifecycles and budget planning. Show less

Executive Mba, Global Business

Bachelor Of Science - Bs, International Economics