• Lead, gather, develop, coordinate, and maintain business requirements for various projects and/or systems from initial phase to final implementation, assuring requirements meet standards. • Interact with users, other portfolios, and vendors for full life cycle of project. • Troubleshoot, coordinate, and maintain production systems/programs/applications, as needed. • Produce scheduled and ad hoc reports as necessary. • Assist in maintenance and communication of project status… Show more • Lead, gather, develop, coordinate, and maintain business requirements for various projects and/or systems from initial phase to final implementation, assuring requirements meet standards. • Interact with users, other portfolios, and vendors for full life cycle of project. • Troubleshoot, coordinate, and maintain production systems/programs/applications, as needed. • Produce scheduled and ad hoc reports as necessary. • Assist in maintenance and communication of project status reports and tracking. • Provide user support and coordinate resolution of issues to include change management, root cause analysis, and appropriate escalation as needed. • Develop use cases and functional specifications and coordinate the capture of process models and functional testing, ensuring system is functionally appropriate, technically sound, and well integrated. • Develop and manage user acceptance criteria. • Coordinate the process to analyze, evaluate, implement, and maintain systems developed internally and/or externally with an outside vendor.• Assist in the development of project definitions, cost/benefit and risk analysis, work plans, progress reports, and presentations. • Transition product support to systems operations.• Assist in establishing end user training Show less

Gather requirements and write detailed Use Case Specifications and Storyboards for SITA's e-ticketing and EMD applications, including Merchandising of ancillary fees. Prepare test cases and scripts, conduct functional, negative and regression testing in HP ALM Quality Center, analyze testing results, develop functional documentation for external customers, vendors, and SITA customer support, interpret airline industry mandates and guidelines.