Robert Eanes Email & Phone Number

Safety Harbor, FL, US

Highlands Ranch, Colorado, US

This is an eclectic role using DevOps, Middleware and Application Administration skills to Monitor, Analyze, support, and Document workflows and failures, in a kubernetes environment.

Tampa, Florida, US

Tier 3 Engineer, providing on-call support and Administration services as part of the the Middleware Team. Worked with Red Hat Open shift, Red Hat Satellite, Jenkins, Tomcat, Azure, SwiftMQ, Atlassian suite of applications: BitBucket, Jira and Confluence. Owned SSL / TLS certificate renewal process, and Red Hat Enterprise Linux Patching process.

Tampa, Florida, US

Support operations and batch scheduling using VCRON and Active batch scheduling systems. Assigned to PBM Paper Team as DevOps Representative. Executed Proof of Concept to re-develop VCRON jobs in ActiveBatch batch scheduler. Completed project to move all VCRON batch jobs to ActiveBatch. Provided on-call support on a rotating schedule.

St. Petersburg, Florida, US

• Processed 2013 1099, and other Tax documents for this tax season into the system.
• Worked with application users to solve application technical issues and data related issues. Utilized CA Service Desk, Outlook, and Lync to communicate, and track issues.
• Consulted with various business units to analyze business needs for the implementation of new reports. This includes the indexing, implementation, archiving, and automation of reports.
• Resolved batch processing problems including missing or late processing of reports, missing data, delayed processing of reports.
• Developed SQL queries, and Batch scripts to analyze Report metadata, and indices to facilitate report conversions, re-archiving of reports, report deletions, and ingestion process QA.

• Responsible for working with Wescom Resource Group’s client Credit Unions on the installation and configuration of Mobile banking, Remote Deposit, and Web banking solutions
• Projects: Corning CU, RiverLand CU, South Florida Educational, TobyHanna FCU, NuMark, HawaiiUSA, Park Community.
• Utilized Microsoft IIS Server, Microsoft SQL Server, XML, HTML, Web.Config files, VBscript, Power Shell scripting and proprietary admin software to install, configure and customize WRG software.
• Diagnosed Google Maps API version change, and proposed solution resulting in a project to implement WRG software fix for many of our clients. This project reduced the overall production outage to the Branch and ATM.

Safety Harbor, FL, US

• Implemented Document Imaging and Management software (iDentifi.Web, eReceipt, eSign, iDentifi.Trak)
• Utilized Symantec Ghost and Acronis True Image / Backup and Recovery to create library of system images for Production, and QA lab. Retasked QA lab after each project using SuperFlexible File Transfer utility, ESX, and.
• Assisted in the design and deployment of a hosted SAS (software as a service) server farm serving iDentifi.Web and iDentifi.eSign to Jackson-Hewitt Tax Preparation company. Server farm consisted of Clarion / EMC AX4.
• Configured Domain Group Policy to deploy software installs and updates at client sites for the BlackIce virtual printer utilized in iDentifi.eReceipt.
• Developed Batch script to automate a pull transmission of source data in order to archive and track a configurable number of backups of the data file stored in an archive.
• Became the “go-to” person for the most complex technical issues and client requests.

Kansas City, MO, US

Upgraded store computer setups. Transported, deployed, configured and re-imaged computer setups for each store front location assigned. Troubleshooted DSL connectivity to each location.

• Managed windows 2003 Active Directory domain server for 150 windows machines, and 10 server rack including 2 RAID 20 Storage Systems, 2 MS SQL Server 2000 Servers, 2 Linux Asterisk VOIP systems, TouchStar Auto Dailer.
• Compiled, configured, deployed and managed Asterisk VOIP solution on two servers (LINUX 2.6 SMP kernel, CENTOS). Utilized CShell scripting to develop dialing plans, and voice response systems in Asterisk.
• Developed Disaster Recovery plan using DoubleTake and redundant APC 1000 power systems.
• Rebuilt, deployed, and managed TouchStar dialer.
• Built and deployed IPCOP linux base firewall/router, and pfSense BSD based firewall/router to protect the internal network.
• Managed 120 Microsoft Windows XP systems with Microsoft Active Directory and Group Policy used to secure the desktops and database application used for the dialing campaigns.

US

• Deployed and configured 300+ Apple and Microsoft machine network.
• Deployed and managed 20 Lexmark network printers. Utilized LexMark network printer management tool to manage printing quota’s, and printer maintenance.
• Managed 1500+ users with Active Directory domain tools and Apple Workgroup Manager.
• Utilized Ghost and Carbon Copy to maintain server and client system images for quick recovery from disaster event.
• Designed and implemented standards for network servers and switches, and router utilizing SNMP to monitor equipment.
• Reconfigured network routers and firewalls to work with apple and windows systems.

St Augustine, FL, US

• Developed custom deployment AppleScript that would simultaneously reformat, and load the MAC classic operating system to 50 apple computer lab machines.
• Configured and installed over one thousand networked IBM PC and Apple workstations.
• Managed workstation configuration and standards using Netopia's NetOctopus
• Used Symantec Ghost to clone windows and apple machines.

Charlotte, NC, US

• Provided 3rd level technical support and on-call support for Bank of America’s Document Management and Reporting department using Mobius ViewDirect and DocumentDirect application suite.
• Developed a syntax checker for the ViewDirect MVS batch report import application in COBOL.
• Reduced erroneous database entries utilizing the ViewDirect Syntax checker from over 20 percent to less than 1 percent of daily workflow.
• Utilized SAS to generate reports from the MICS data archive providing use statistics.

Bachelor Of Arts - Ba, Psychology

Continuing Education, Computer Programming And Math

Continuing Education, Computer Programming

Associate In Arts, General

Associates In Arts, Liberal Arts