Robert Eckhardt Email & Phone Number

Nashville Metropolitan Area

• Oversee the planning and managing of technology projects for nine sites, including scheduling site visits, evaluating hardware components, coordinating with other operational teams, and managing deployments.• Monitors technology issues area of responsibility, evaluates reported incidents, and determines the appropriate response to incidents. Choose a solution strategy from various possible courses of action and engage specialty vendors to resolve issues based on specific circumstances and competing priorities.• Manage Relationships with internal and external stakeholders. Communicate with on-site associates and leadership to identify technology issues and provide information on upcoming deployments. Actively listen and apply advanced conflict resolution skills when necessary to remediate escalated issues.

Nashville Metropolitan Area

• Designed, taught, and implemented training for department supervisors to increase focus on business engagement and financial acumen.• Guarantees general customer service initiatives are being executed including supervising associates in the selling effort, ensuring the store's in-stock position, and maintaining an appealing and organized store appearance.• Utilizes Business Analysis and Merchandise Planning Initiatives to include driving store profitability through analysis of sales trends.

West Chester, Ohio, United States

• Coached associates and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.• Upheld an open line of communication for employees and provided feedback through observations.• Partnered with back-office associates to ensure supplies and equipment functioned optimally.

West Chester, Ohio, United States

• Trained associates in successful strategies to meet operational and sales goals.• Handled customer and installation issues by partnering with the customer order specialist, vendors, and installers.• Implemented an Ohio Valley Regional best practice for selling carpet installations.

West Chester, Ohio, United States

• Gained proficiency in how to manage people in my first supervisory role effectively.• Established knowledge of planning events; to increase sales in partnership with store management.• Maintained stock of items, cleanliness, and organization plus provided excellent customer service.

West Chester, Ohio, United States

Actively listened to customer needs and wants for different types of flooring and offered installation services. Promoted to Department Supervisor.

West Chester, Ohio, United States

Ensured that department was stocked and ready for customer business. Assisted with selling flooring and installs. Promoted to Sales Specialist.

West Chester, Ohio, United States

Responsible for handling money and ensuring accurate transactions with every customer.

Butler & Warren Counties, Oh

Go into various classrooms for the Talawanda, Edgewood, Middletown, Lakota, Fairfield, Hamilton, Carilise school districts.

Springdale, Ohio, United States

Sold band and orchestra instruments/accessories

Trenton, Ohio, United States

Go teach for an absent teacher in various subjects. Taught for 6 weeks as a middle school music teacher teaching band and general music.

Master Of Science - Ms, Instructional Design, 4.0

Certificate, Instructional Design, 4.0

Bachelor Of Music Education - Bme, Music Education, 3.724

Activities and Societies: Kappa Delta Pi, Phi Kappa Phi, Marching Band