Chi-X Europe is a pan-European equity exchange, allowing participants to trade equities across major European markets at significantly lower costs and faster speeds than many of the markets of listing.• Technical support for Market Data and FIX connectivity on the Chi-X Europe trading platform in both Production and UAT (Linux Redhat) environments• Managing client on boarding and FIX testing with trading participants,vendors and third party IT suppliers• Implementation and configuration in the production and UAT environments, testing order flows to clearing counterparties, including interoperability• Analysing logs for Market Data and FIX connectivity issues• Monitoring the exchange's production environment with custom GUIs• Dealing with day to day queries via email and telephone for the sales team and external clients• Creation of ad-hoc queries in MySQL to identify participant's orders/executions • Production rollouts and changes• First point of contact for all trading participants from a technical capacity

• Incident Management – responsible for the lifecycle of incidents logged through the European Service Desk • Change Management – responsible for migration of entire Euronext LIFFE Connect client base to new UTP across London and Europe liaising with Euronext, 3rd party IT suppliers and traders• Project managing client connections to price feeds such as Eurex ETS/EBS, Xetra plus connection to vendors such as ACTIV, UL Link and Tick TS for stock order routing using FIX• Run BETA testing projects with clients for new versions and functionality upgrades including the Eurex annual upgrade• Monitoring KPIs through the Salesforce CRM Database, review and update processes to ensure the provision of continual service improvement in line with ITIL standards• Client relationship management, working as an escalation point in dealing with client concerns• Line management of European Client Services Desk team resources• Software License Agreements and renewals• Resourcing & Recruitment

• Providing application and technical support to traders and support teams using Actant trading platform (primarily options trading and market making on Eurex and Euronext)• Providing 2nd line support for front end functionality and gateway issues via remote desktop connection with the client• Logging each incident reported by clients/traders and resolving issue as fast as possible, escalating when required using Salesforce CRM Database• Log analysis to assist in troubleshooting• Co-ordination and implementation of rolling out new versions of Actant software and exchange related upgrades (i.e. Eurex Gateways, FIX stock order routing etc)• Managing the migration process from Global Topic to ACTIV or Reuters Price Feed for all clients• Co-ordination of license renewal with account management/sales team• Responsible for Customer Satisfaction survey design and distribution• Responsible for internal infrastructure support on desktops, servers and peripherals in London Office

Main technical contact for approx 20 schoolsScheduling and performing Installations of client/server networks across whole schoolInventory managementInitial meetings & assessment of new schools network infrastructureAction & project manage work required from initial assessment liaising with third parties as and when requiredDisaster recovery planning, implementation and recovery of dataSchool server maintenance including regular health checksProactive and reactive site visitsTraining of ICT staff within schoolsManagement, scheduling and training of junior technical support staff2nd & 3rd line technical supportStaff feedback meetings

Support of internal servers, workstations, laptops, peripherals, networks and applications

Installation of Linux based multi user client site processors across UK and EuropeConfiguration of interconnecting Cisco network devicesDesign and implementation of training materials for first line support teamsEffective communication between all involved parties at all levels

Small scale project management of Linux server installations across UK and EuropeScheduling of engineering staff workloadsLiaison between customer, supplier, engineer and data centre staffRegular and pro-active updates to the clientMaintenance of customer and equipment database for account management tools

Infantry soldier & wire-guided missile operator, Scots Guards