Robert Egalite Email & Phone Number

Fulfillment of specific client requests.Coordinate with project manager to ensure deadlines were met.Escalate issues concerning completion, timelines and delays. Schedule a team of technicians to complete tasks. Escalate any other issues to management, as required. Obtain daily progress reports from team leaders and followed up with tasks.Ensure all requests are closed for billing and invoiced.Work with Project Manager and Client Service Manager to ensure a high level of customer service with a view towards repeat business. Escalate any project scope change requests using change control. Update and maintain the Project Control Log. Update and maintain each project schedule.

Update clients on ETA. Fulfillment of specific client requests.Coordinates the appropriate use of resources Escalate issues concerning part availability, customer inquiries and technician performance.Update managers and technicians on parts availability, back-orders, technician activity.Ensure all calls are dispatched in a timely manner with the proper resources.Review daily schedules for reassignment of technicians.Ensure all calls are closed for billing.Ensure all Service Level Agreements are met.

Handled general inquiries regarding client services for the customer-service department. Customer service related duties include: handling complaints, directing clients to the appropriate contact or department and informing clients of their account information. Processed service part orders for end users and resellers by phone and fax. Processed training kit and quantity price break orders for authorized service centers. Handled shipping and delivery issues. Resolved customer issues on escalations. Maintained and exceeded performance objectives and goals.

Diploma, Willis Business & Technology, Ottawa Ontario

Ottawa Ontario