Robert Eichelberger Email & Phone Number

Harrisburg Pa

-24/7 Operational needs-Serves as Driver /Operator of the PSP Mobile Command Posts (CDL) and is responsible for their set-up/teardown when deployed.-Operation/maintenance/support of the technical equipment contained with the MCPs to ensure the vehicles are in a high state of readiness at all times.-Work high profile PSP details when BCIS has a role regardless of MCP deployment where a Fixed Command Post or Joint Operations Center is required.-Understanding of PSP Software application to include but not limited to: RMS/CAD, CLEAN, AIMS, MDT, GIS, JNET and Juniper Remote Software.-Serves as operator/administrator/supporter of technical equipment to include any/all radio equipment (including but not limited to: Low Band, VHF, UHF, Opensky 800 MHZ, P25 Systems); desktop computers, laptop computers and networked computer systems; ACU1000 Channel Patching Equipment; Video Monitoring Equipment; Polycom Video Conferencing Equipment; Aviation Video Downlink Equipment; Eventide Recorders; Switches; Telecommunications Equipment (Verizon, Sprint , AT&T Cellular Lines; Network Access); Satellite Equipment (Tactical Satellite Phone Lines; Network Access); ICS Outrigger System which extends the Network (Computers. Phones, Fax, Aviation Video Downlink) from MCP to a Fixed Structure up to 1000 feet; Wireless P.A. Address System; Shoreline Power; 25k +/- Generators.-Independently installs, configures and maintains MCP Network equipment and software. Monitors the performance of the network software and hardware.-Installs, configures and maintains routers, switches, hubs, and UPS Devices.-Organizes/inventories equipment/supplies received at warehouse and organizes/surpluses old or expired equipment as needed.-Setup and activate phones for deployment.-Assist in configuration and maintain Cradle point and connections in Mobile Command Post.-knowledge and use of Service now application-Surplus decommissioned equipment, using DGS Pass system.

Mechanicsburg

-Responsible for answering customer calls to the IT Service Desk, responding to emails, web chats, and self-submits. Documenting incident information in multiple ticketing systems, diagnosing, and resolving the customer incident remotely.-Provides support services to all of our client's customers. This includes supporting a wide range of hardware, networks, applications, servers and software through the various clients we support. This may include but is not limited to the following:- 1st and 2nd (for a few clients) level support of all inbound calls/e-mails/web chats/self-submits- Accurate and detailed ticket logging and tracking of all incidents in various systems.- Accurate, timely, and professional resolution for all supported issues- Timely and professional follow up on all calls/e-mails/web chats/self-submits- Quick identification and control of high priority issues- Accurate escalation of tickets per departmental procedures- Efficient and accurate resolution of all assigned tickets-Provide 24/7 IT Service Desk support that includes: initial problem determination, diagnostics and capture, resolution (when possible), customer status updates, transfer of service requests to appropriate IT or other workgroups, internal and external service level management and problem notification to the customer management-Perform IT Service Desk services as follows:- Unlocking user accounts- Resetting mail and other applicable system passwords- Supporting customer owned cellular phones and Smart Phones- VPN Support- Microsoft Office and Windows Support- Multiple Browser Support (Chrome, IE, Firefox)- Supporting client specific application- Network Connectivity- Printers and Peripherals

Unloaded UPS trucks Sorted and loaded packages correctly into trucks for delivering to customers.Made selected deliveries.

Diploma

Activities and Societies: Baseball, Golf

Education record