Robert Elder Email & Phone Number

Northampton, Massachusetts, United States

• As Clinical Business Analyst, provides primary support for the Home Health and Hospice service lines and secondary/ancillary support for all Hospital and Physician Practice sites and departments. For Home Health and Hospice, I fully support EPIC Dorothy and EPIC Comfort end user training, departmental operations, system and upgrade implementations, enhancement project management, and end user issue tracking and resolution. Secondary/ancillary support for all other clinical and operational areas of the Cooley Dickinson Hospital and Cooley Dickinson Medical Group by working on a rotation with other staff to provide 24/7 coverage of critical priority issues and 8x5 coverage of all incoming issues and requests. Also serve as Business Continuity Access (BCA) technical lead for devices, reports, documentation, and issue resolution.

Northampton, Ma

• Senior Leadership position advising and supporting the Executive Director and other senior leadership team members on all corporate, divisional, and departmental technological initiatives. Primary divisional leader responsible for current and future information systems and technologies selection, implementation, operation, research and development, and support. Provide direct operational support of regulatory reporting requirements (CMS/OASIS, HH & HS CAHPS, HIS) as well as internal data warehousing and routine/ad-hoc clinical and financial operational data analysis and reporting. Additional responsibilities have included various degrees of ownership for other organizational areas (Medical Records, Finance, Facilities, Reception), primary and supportive project management oversight (e.g., ICD-10, telephony enhancements, clinical application implementation), as well as primary vendor relationship management for clinical and non-clinical applications and systems. Position was eliminated following agency conversion from McKesson Homecare to EPIC EHR.

• As IT Administrator, had the primary responsibility for the overall operation of the UHS Systems Department. This included strategic planning and policy development, system and network management, and budget, staff, facilities, and vendor management. Extensive project management, accreditation and regulatory requirements management, including HIPAA and FERPA oversight, and responsibility for emergency preparedness planning and management of the emergency communication system.

Amherst, Massachusetts, United States

• As Senior Systems Infrastructure Administrator, had the primary responsibility for Hewlett Packard database, application, web, and ancillary server hardware, operating systems, performance, and security. Technical coordinator for support of ImageNow Document Imaging application, network services, firewall security, etc., as well as departmental representative for Divisional team tasked with responding to data security incidents, monitoring system threats, and drafting information security policies and procedures for campus-wide implementation.

South Deerfield, Massachusetts, United States

• Leadership position responsible for the company’s Information Systems technologies, including IBM AS/400 platform & Oracle/Peoplesoft/JDEdwards ERP, Nortel Meridian telecommunications & voice mail systems, Microsoft Network Operating System & Windows/Linux servers, IS departmental operations planning & delivery, telecommunications and data networking local and wide area circuits, direct support of the installed PC user base (including Call Center, Sales, Marketing, Financial Services, Human Resources, Facilities, Production Services, and Distribution systems), indirect support of installed Macintosh user base, and administration of key company-wide systems and services such as Microsoft Exchange e-mail, MSSQL and mySQL databases, analysis tools, training, and network security. Key individual contributor to the company’s Disaster Recovery Plan, Network Security Plan, and many other IS-related corporate and departmental policies. Significant project management experience related to routine departmental management and special inter-departmental initiatives, including a key position selecting a new Customer Relationship Management system and directing corporate strategy in regards to Enterprise Resource Planning.

Springfield, Massachusetts, United States

• Responsible for supervision of hardware and software support for all PC/MAC/network equipment on a 250 user, multiple file server Novell/Windows NT network. Experience as backup administrator for Novell file/print server, NT/SQL application servers, MS Exchange messaging system, and HP3000 systems. Responsible for network planning and development for integration of network servers, mainframes, printers, and workstations, including LAN and WAN sites. Responsible for network management, providing real-time and proactive analysis to ensure proper network operation and development, utilizing Optivity Management system, SNMP and RMON monitoring, and packet analysis with Novell Lanalyzer product. Experience as Project Team Leader, including co-leadership of HNE Y2K initiative, IP address conversion project, network architecture upgrade, joint venture integration project, and Microsoft Windows 95/Office 97 rollouts. Responsible for development and administration of corporate Internet e-mail and Internet browsing. Responsible for vendor selection and management of vendor hosted internet web site and Domain Name. Responsible for Cisco router and Cisco firewall configuration and management.