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Robert Elms is listed as Tech Savvy Individual, looking to increase skills in the IT industry. at Time Out! Computers Australia PTY LTD, a with 3 employees, based in Brisbane City, Queensland, Australia. AeroLeads shows a matched LinkedIn profile for Robert Elms.
Robert Elms previously worked as Information Technology Help Desk Technician at Time Out! Computers Australia Pty Ltd and Credit Corp Group Collections at Credit Corp. Robert Elms holds Certification, Comptia A+ 220-1102 Core 2, Passed from Comptia Tech Career Academy.
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Overall, my career has centered around customer interactions in the Service Industry, both in-person and over the phone. I have covered many customer service roles such as retail sales, onsite tech repairs, and debt collection, and now am seeking to apply my learnt skills within the Information Technology realm. Being inherently tech-savvy, possessing strong written and verbal communication skills, and thriving in both team collaborations and independent work, I aim to bridge my customer-centric background into the dynamic landscape of IT. I am very eager to leverage my expertise to troubleshoot technical issues, implement innovative solutions, and contribute effectively to this ever-evolving field.
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Brisbane City, Queensland, Australia
Managing and adding client accounts in MS 365, and attending to their networking and security needs.Time out ! computers -our servicesHosted Services (Cloud services)Managed IT servicesVOPI Phone SystemsData Backup and SecurityOnline Security \ AntivirusRemote IT \ ICT Support
Brisbane City, Queensland, Australia
Responsibilities:- Skip tracing and negotiation for specific accounts utilising software tools and databases.- Maintaining strict compliance according to client specific requests /polices and company policies and procedures.- From Telephony accounts to Mortgage shortfalls.- Managed my own portfolios, (one staff only).- In depth Skip trace and customer locating 80% of daily work.- High volume, Call centre work inbound and outbound “Dedicated” team with personal portfolio’s clients, and limited time frames for results.- Ascertaining customers assets and liabilities- Selling benefits of making full payment or settlements.- Providing customer with financial solutions to payout existing debt for their benefit.- Customer complaint handling.- Dailer work campaigns.- Assessing accounts for legal review for possible avenues of recovery.- Complying with correct procedures for legal process and compliance.
Brisbane, Queensland, Australia
As a QA software Tester, I would review and assess work developed by Dev Ops, to ensure accuracy, user ability, and operational value. Logging results using the Jira ticketing system, and implementing new changes was a daily occurrence. This work required excellent communication (written and verbal) abilities, as well as an understanding of code, mapping and development procedures. A large variety of testing requirements provided me with a substantial knowledge in IT systems.- Testing software development for in house Debtrak and other programs,- Testing payment facilities on SSA,- Testing 2FA password procedures- Telephony testing and GSM (Cli) setup for each client individually,- (Read only) SQL database server use, mostly for mapping purposes, and error finding.- Regression testing, new account loads and migrated data validations,- Creating tasks in JIRA to align with requirements of clients, - Reporting test results in JIRA, communicating in a way that is understood by management and Developers,- Summarizing data on Confluence pages- Maintained ongoing relationships with external clients and Internal Ops managers to negotiate tasks if required, and provide extra support when needed,- After hours and weekend work including new software releases and updates, to meet go-live time frames,- Integral in weekend releases of new data loads validations, client go-live scenarios, and software updates support.
Activities and Societies: CompTIA A+ Certification Core 2 (220-1102) exam objectives Operating Systems Security of workstations.
Comptia A+ 220-1101 (Core 1) : This course will cover the following domains: Mobile Devices Networking Hardware Virtualization and Cloud.
78 lecture based on : Learn how to use Active Directory Users and Computers Understand what Group Policy is, how it works, and how to use.
A total of 32 lectures regarding : Learning a Jira Ticketing System Noting Tickets and Communicate with Users/Customers How to resolve.
69 lectures online : Installing and configuring computer hardware, software, systems, networks, printers and scanners Monitoring.
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Robert Elms works for Time Out! Computers Australia PTY LTD.
Robert Elms is listed as Tech Savvy Individual, looking to increase skills in the IT industry. at Time Out! Computers Australia PTY LTD.
Robert Elms is based in Brisbane City, Queensland, Australia while working with Time Out! Computers Australia PTY LTD.
Robert Elms has worked for Time Out! Computers Australia Pty Ltd, Credit Corp, and Ncml / Credit Corp Group.
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Robert Elms holds Certification, Comptia A+ 220-1102 Core 2, Passed from Comptia Tech Career Academy.
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