Robert Emerick Email & Phone Number

Indianapolis, Indiana, United States

Led all aspects of technical support and administration for the Wisconsin RWIS (Roadway Weather Instrument Systems) program, to include the installation, troubleshooting/repair and maintaining of weather monitoring equipment such as wind speed wind direction systems, precipitation sensors, and relative humidity monitoring sensors.• Diagnosed and repaired hardware, software, and system issues; reported the technical status of the system to ensure functionality and uptime.• Drove the set-up and connecting of PCs, laptops, and equipment to networks; installed updates to applications including antivirus, peripheral, and device drivers.• Installed/reinstalled, upgraded and replaced hardware and software; provide technical support for activities associated with the identification, prioritization, and resolution of reported problems.• Identified, troubleshooted and resolved computer hardware, servers and network equipment as well as connection/compatibility issues; troubleshooted and repaired to the component level.• Delivered training, coaching and guidance to junior technician and users on all aspects of technology, conducted application testing, and maintained systems and equipment.

Omaha, Nebraska, United States

Managed and conducted the installation, set-up, troubleshooting/repair and maintaining of Intelligent Transportation System equipment in the Detroit Metro area such as vehicle detection systems, switches, and radios (point-to-point and point-to-multi-point). Led the installation and updating of database, related software and hardware, and associated devices.• Led installation projects for Traffic.com in Indianapolis and Atlanta focused on the installation and programming of microwave and acoustic vehicle detection systems, wireless modems, and solar panels/equipment for night time operations.• Served as a field technician regarding the building/setup of computers and installation of operating software and related applications for Dubai toll road project.• Performed preventive and corrective maintenance on the MDOT ATMS/ATIS system, installation and integration of camera, wireless /hard wired networking equipment.• Installed electrical and data conductors, fiber optic cable, pull boxes, conduit, poles and foundations; tested and ensured the functionality of all equipment; responded to corrective maintenance requests.• Responded to requests for technical support; diagnosed and resolved network/system problems with hardware, software, power, and communications issues.• Executed the upgrading and maintenance of border crossing systems, (FAST, NEXUS), installation, integration and maintenance of microwave vehicle detection systems for NavTeq/Traffic.com.• Identified, troubleshooted and resolved hardware, server, system and network equipment as well as connection/compatibility issues; provided content for documentation and knowledge base.• Installed and resolved issues with hardware, software and peripheral equipment; ran malware, antivirus and debugging programs; worked closely with teams to resolve critical issues/events.

Delivered all aspects of technical and IT support for the installation, updating, troubleshooting/repair and maintaining of equipment (FM, UHF, VHF, tactical satellite systems). network connectivity, systems, software/applications, and peripheral devices that interfaced within governmental networks, vehicular ratio systems, and communications equipment. Served as the head of Battalion Communications Program and Key Control.• Planned and executed the installation and maintaining of systems to include LAN, WAN, and routers, while leading network integration to signal support systems, terminal devices, and satellite communications.• Identified, troubleshooted and resolved computer hardware, servers and network equipment as well as connection/compatibility issues.• Installed and resolved issues with hardware, software and peripheral equipment; ran malware, antivirus and debugging programs, while working closely with team to resolve any critical issues/events.• Facilitated the training, coaching and guidance of staff/users on all aspects of computer technology, participate in application testing and maintain systems and equipment on a daily basis.• Managed automation setup, accountability, distribution and troubleshooting of information systems and devices; installed, terminated, tested, and grounded CAT-5 and CAT-6 cables.• Inspected sites prior to fiber optic installation to plan underground paths for installation; organized and requisitioned all material and equipment prior to installation.• Performed software installations and upgrades on workstations and servers; setup, configured and troubleshooted routers, switches and wireless access points, while continuously monitoring network.