Robert Emerick Email & Phone Number

Indianapolis, Indiana, United States

• Led all aspects of technical support and administration for the Wisconsin RWIS (Roadway Weather Instrument Systems) program, to include the installation, troubleshooting/repair and maintaining of weather monitoring.
• Diagnosed and repaired hardware, software, and system issues; reported the technical status of the system to ensure functionality and uptime.
• Drove the set-up and connecting of PCs, laptops, and equipment to networks; installed updates to applications including antivirus, peripheral, and device drivers.
• Installed/reinstalled, upgraded and replaced hardware and software; provide technical support for activities associated with the identification, prioritization, and resolution of reported problems.
• Identified, troubleshooted and resolved computer hardware, servers and network equipment as well as connection/compatibility issues; troubleshooted and repaired to the component level.
• Delivered training, coaching and guidance to junior technician and users on all aspects of technology, conducted application testing, and maintained systems and equipment.

Omaha, Nebraska, United States

• Managed and conducted the installation, set-up, troubleshooting/repair and maintaining of Intelligent Transportation System equipment in the Detroit Metro area such as vehicle detection systems, switches, and radios.
• Led installation projects for Traffic.com in Indianapolis and Atlanta focused on the installation and programming of microwave and acoustic vehicle detection systems, wireless modems, and solar panels/equipment for.
• Served as a field technician regarding the building/setup of computers and installation of operating software and related applications for Dubai toll road project.
• Performed preventive and corrective maintenance on the MDOT ATMS/ATIS system, installation and integration of camera, wireless /hard wired networking equipment.
• Installed electrical and data conductors, fiber optic cable, pull boxes, conduit, poles and foundations; tested and ensured the functionality of all equipment; responded to corrective maintenance requests.
• Responded to requests for technical support; diagnosed and resolved network/system problems with hardware, software, power, and communications issues.

• Delivered all aspects of technical and IT support for the installation, updating, troubleshooting/repair and maintaining of equipment (FM, UHF, VHF, tactical satellite systems). network connectivity, systems.
• Planned and executed the installation and maintaining of systems to include LAN, WAN, and routers, while leading network integration to signal support systems, terminal devices, and satellite communications.
• Identified, troubleshooted and resolved computer hardware, servers and network equipment as well as connection/compatibility issues.
• Installed and resolved issues with hardware, software and peripheral equipment; ran malware, antivirus and debugging programs, while working closely with team to resolve any critical issues/events.
• Facilitated the training, coaching and guidance of staff/users on all aspects of computer technology, participate in application testing and maintain systems and equipment on a daily basis.
• Managed automation setup, accountability, distribution and troubleshooting of information systems and devices; installed, terminated, tested, and grounded CAT-5 and CAT-6 cables.