Robert Emerson Email & Phone Number

Lewisville, Texas, Us

Dallas, Texas, Us

Establish the Human Resource Operations function by installing the latest technologies, sourcing talented teams and deploying high quality services for our 30,000 home healthcare team members. Enable a scalable delivery model based on optimizing technology and processes to drive operational efficiency while continuously improving the team member’s experience.• Oversee the enterprise-wide deployment of Workday HCM, Payroll and Recruiting serving as a catalyst to integrate multiple acquisitions into a unified organization.• Mentor with Director to establish Workday HCM and Financials application support teams. Developed staffing model, resource augmentation strategies, demand management process, Change Control Board and implemented help desk. Established metrics to measure service delivery.• Partner with Payroll leader to re-align teams processing $850M in annual payroll with more than 1 million payments. Assess end-to-end processes including punch-to-pay, tax processing and remittance, garnishment processing and back office services evidencing a need for additional consolidation to improve quality and gain greater efficiencies.• Leverage Workday to deploy annual programs including benefits enrollment, performance management and payroll year-end (W2 & ACA reporting).• Conduct RFP for “in tenant” Workday partner to support application maintenance, benefits administration, payroll services and team member call center. Negotiated contract including service scope, fees, SLAs and governance criteria. Transitioned seamlessly to new partner resulting in significantly improved services.• Engage strategic vendors and partners through a structured governance process of quarterly, semi-annual and annual reviews focusing on financial performance, SLA adherence, team member experience and continuous improvements.

Dallas, Tx, Us

Strategic and operational leader of health & insurance, 401(k), wellbeing and leave administration programs that engaged our 8,000 team members in financial services. Leveraged internal teams and outsource partners to deliver exceptional team member experiences. Great Place To Work certified July 2019 – July 2020.• Implemented an innovative Active Health Exchange providing expanded choice, enhanced decision support tools and integrated online rewards experience. Shifted claims risk to carriers through fully insured model and eliminated $6M YoY cost trend from 2019 to 2020.• Directed all aspects of Active Health Exchange Project including project, resource and budget management; implement new systems, integrations and services; re-configuring existing systems and processes; substantial organizational change and team member engagement efforts.• Recommended 401(k) plan design enhancements and monitored investments in partnership with Investment Committee. Provided oversight of plan operations (contribution and loan remittances, direct annual audit and nondiscrimination testing) and custody of ~$400M in assets.• Developed wellbeing strategy aligned to Active Health Exchange model and attentive to the social, emotional, physical and financial needs of our multi-generational workforce. Conducted RFP for progressive wellbeing partner.• Upgraded leave, disability, maternity/bonding and ADA experience by improving policies, streamlining processes, scaling resources and issuing RFP to identify more closely aligned service provider.

Dallas, Tx, Us

Led the Payroll Team, Benefits Team and outsource partners to deliver reliable, high quality and responsive services. Optimized newly installed technology and internal processes to improve team member engagement while driving operational efficiency.• Managed $650M annual payroll, generating nearly 250,000 payments with 99.9% accuracy. Provided oversight of end-to-end process including tax remittance, garnishment processing and back office services of third-party partners.• Directed the operations of $90M annual health and insurance program, 401(k) Plan, wellness and disability programs including claim and remittance funding, program financial performance and plan enhancements.• Conducted RFP for “in tenant” Workday partner to support application maintenance, benefits administration, payroll back office processes and team member call center. Negotiated servicer contract including service scope, fees, SLAs and governance criteria. Transitioned seamlessly to new Workday partner resulting in improved services.• HR Lead for due diligence across Payroll, Benefits, Incentive Compensation, HRIS and HR Compliance. Analyzed gaps, recommended integration strategies and negotiated transition services.• Led the integration of three acquisitions of more than 2,000 team members in 1Q 2019 across all HR functions; acquired team members boarded with 100% paycheck accuracy; managed the merger of two 401(k) plans and the wind down of all acquired company benefit programs.• Partnered with payroll service provider using Design Thinking principles to explore innovation potential of machine learning/AI to automate labor intensive aspects of processing. Invested in subsequent development.

Dallas, Tx, Us

Established a Human Resource shared services function by installing the latest technologies, sourcing talented teams and deploying processes across the enterprise. Established the infrastructure needed to enable the business’ strategic and cultural transformation.• Served as SME to phased Workday deployment of HCM, Benefits, Time (1/2015), Performance Management (3/2015), Payroll (4/2015) and Advanced Compensation (2/2016).• Directed the execution of enterprise-wide annual programs including benefits enrollment, compensation planning and performance management leveraging Workday.• Deployed operational metrics across Payroll, Benefits, Incentive Compensation and HRIS to quantify accuracy, timeliness, cost, quality and improve team member experience.• Led HRIS Team responsible for Workday production support, semi-annual releases, deployment of annual processes and enhancements.• Managed third party service providers of payroll settlement, tax remittance, garnishment processing, benefits administration and team member call center services.• Centralized incentive compensation administration, deployed calculation tools and instituted appropriate controls.

Plano, Tx, Us

Directed the implementation of HR programs and services covering 17,000 employees including more than 100 union groups throughout North America. Facilitate internal and third-party changes in HR systems and processes resulting from collective bargaining, annual program updates, regulatory changes and continuous improvement initiatives.• Managed the execution of annual HR programs including annual enrollment, compensation planning and performance management leveraging technology and processes aligned with self-service operational model. Utilized metrics to quantify accuracy, timeliness, cost, quality and continuous improvement.• Partnered with outsourced HR service providers in health benefits, retirement plans, leave management and other employee services. Monitored actual results against contracted performance levels using a structured governance process and collaborated to execute improvement plans. Manage service relationships valued at more than $5M annually.• Developed union negotiation support model to standardize bargaining and implementation for more than 20 contracts annually. Facilitated implementation of newly negotiated terms across all HR services, systems, processes and vendor partners including time and attendance, wages and variable compensation, health and retirement benefits, payroll and union remittances. Methodology streamlined production migration, improved quality and reduced costs by more than $500k annually.• Collaborated with business and HR stakeholders to define requirements for systems and process enhancements. Provided subject matter expertise supporting upgrades to payroll, time & attendance and third-party integration points.

Plano, Tx, Us

Managed the integration of multiple businesses into the Company’s HR systems, processes, and service delivery model. Established standalone HR systems and processes necessary for a publicly traded independent entity.• Supported spin-off of North American beverages business through development and implementation of strategies to separate HR systems, programs and plans. Established service delivery model, negotiated administrative services and outsourcing agreements and managed separation activities against project budget and milestones.• Managed RFP, vendor selection, contract negotiation and implementation of health benefit outsourcing services. Reduced per employee per year administration costs by 25%. Migration yielded $1.25M in savings over contract.• Implemented 401(k) and pension administration servicers including conversion project management, plan requirements, technology interfacing, system testing, trust reconciliation and remittance processing.• Integrated acquisitions of 100 – 1,200 employees into enterprise HR systems, programs and processes.

Centralized benefit and compensation program administration for more than 12,000 employees in North America. Implemented co-sourcing partnerships and online technologies to reduce administrative costs and improve the accuracy and quality of employee services. • Managed the assimilation of 8,000 acquired employees on multiple payroll/HR systems into a single online and co-source benefit administration platform enabling program and administrative savings in alignment to acquisition model. • Directed the installation of a global online Compensation planning tool for merit, bonus and share plan administration.• Facilitated the outsourcing of FMLA and disability processing to improve compliance and employee service.• Served as Subject Matter Expert on SAP 6.0 HRIS and Payroll Upgrade Team.• Managed the implementation of online total rewards statements covering 4,500 executive and salaried employees providing an aggregated view of all compensation, equity, health benefit, retirement and perquisite program value.• Improved annual bonus plan accuracy to 99.4% and reduced processing time 50% through defining system enhancements, simplifying calculation routines and facilitating data validation processes with HR Business Partners.

Consulted with executive-level managers of medium and large corporations on employee benefit programs and human resource practices in mergers, acquisitions and workforce transitions. • Analyzed human resource practices and retirement plans for more than 40 acquisition, merger, divestiture and outsourcing transactions. Identified areas of non-compliance, estimated liabilities and negotiated escrow provisions.• Directed the consolidation of 18 defined contribution plans into a core plan totaling $500 million in assets and reduced record keeping, trustee and audit expense by more than $250,000 annually for national BPO client.• Converted financial services client from fully insured medical and dental to self-funded allowing the addition of company paid long-term disability, employee assistance program and supplemental lines of coverage while saving $100,000 annually.• Redesigned deferred compensation plan of nationwide professional services client to enhance benefit levels and achieved cost neutrality through informal funding with COLI.• Managed RFP process, vendor selection and implementation of health plan, stop loss, disability, retirement plan and benefit administration services for clients in consumer goods, transportation, education, financial and professional services.• Coordinated actuarial services for active and retiree health plans and defined benefit retirement plans. Prepared presentations of plan financials and performance for executive leaders.

Us

Strategic business partner supporting 1,400 executive, engineering, sales, marketing, technical support, operations and administrative employees in multiple Texas locations and the Juarez, Mexico manufacturing facility. Accountable for all human resource functions.• Conducted heavy employee relations including complex cases including harassment, discrimination and fraud.• Implemented market-based performance management system including job classification and grading, annual performance appraisal and merit increase process. Improved employee morale, performance and retention.• Reduced technical support call center turnover from 180% annually to 35% through reorganizing department, increasing skill set requirements, aligning policies more closely with employee expectations and improving inclusion in company meetings and events.

Arlington, Va, Us

Managed benefit plans covering 18,000 employees and 9,000 retirees in the southwest region. Participated in the design, selection and implementation of a “unified” benefit strategy and programs for 85,000 domestic employees created through the merger of four multi-billion dollar defense companies.• Designed and implemented $1.1 billion qualified 401(k) plan.• Implemented traditional and managed care health plans resulting in annual savings of $4.5 million.• Managed the transition of benefit administration to outsourced provider. Major milestones included defining program and system requirements, validation testing and educating call center employees on benefit program details.• Contributed to extensive communication, change management and employee relations efforts during and following acquisition.• Participated in due diligence activities for three divestitures. Provided significant pre- and post-closing support to employees and representatives of the acquiring company to facilitate a smooth transition.• Supervised staff of four personnel.

Arlington, Va, Us

Administered health & welfare, defined contribution and defined benefit plans covering 11,000 employees and 4,000 retirees.• Resolved complex claims, interpreted plan documents and educated employees about the Company’s benefit plans. • Partnered with insurance and 401(k) providers and third-party administrator to measure performance and facilitate continuous improvements in call center service, claim and remittance processing, and utilization patterns.• Prepared and delivered communications to all levels of management, exempt and non-exempt employees.

Arlington, Va, Us

Supported 800 professional, technical, and manufacturing employees. Partnered with Group Vice President through line managers to address tactical and daily human resource issues affecting employees.• Engaged in heavy employee relations and conflict resolution.• Represented the company in workers’ compensation, unemployment, wage and EEO compliance hearings/matters.• Developed and executed staffing plans improving recruitment, retention, re-deployment, succession planning, and reduction in force effectiveness.• Managed cross-functional team chartered with the transition of PeopleSoft payroll, HR and benefits administration in preparation for acquisition. Major activities included negotiating service agreements, segregating database, time and attendance system interface, parallel testing and payroll tax and garnishment processing.

Mba, Human Resource Management

Bba, Business Administration