Robert Epperson Email & Phone Number

Baltimore, Maryland, Us

Overland Park, Kansas, Us

Productive and efficient insurance agent experienced in upselling and qualifying leads. Focused on increasing sales revenue and fostering client satisfaction within the Medicare Advantage field.

Levallois-Perret, Fr

Program Leadership: Oversee yearly Defense, and Commercial programs valuedat $2.7M specializing in lithium-ion battery systems; utilize a broad rangeof methodologies applicable to Lean Six Sigma manufacturing processes,including Agile, DMAIC, Value Stream Mapping, and FMEA.• SOP Development & Process Improvement: Conceptualized, developed, andlaunched an innovative Return Material Authorization (RMA) initialinspection process centralized on processing lithium-ion battery returnsfrom start to finish, effectively slashing overall touch time by 30% andboosting failure analysis awareness via quickly enabling definition of RootCause Corrective Actions and creation of RMA work instructions.• Profitability & Revenue Growth: Governed a key government defense RMAprogram instrumental in accelerating total RMA profit margin from $1.1M to$2.7M in yearly revenue.• Performance Management: Lead weekly status meetings with customers,operations, and sales to regulate smooth transition of production and RMAshipments, as well as completion within set program timelines.• Subject Matter Expertise: Serve as technical writer for the Joint Strikefighter Lithium-ion battery repair program; draft battery evaluationreports, outline battery failures, and provide repair recommendations andcost of repair.

Levallois-Perret, Fr

• Operations Leadership: Spearheaded a 24/7 test lab operation supportingLithium-Ion battery technologies and advanced system applications withtesting consisting of cells, electrical systems, modules, and batterysystems designed for Space and Defense missions; oversaw multiple testengineering functions, including planning, designing, documenting,validating, and reporting of cells, modules, batteries, and systemperformance.• Team Leadership: Directed all aspects of day-to-day operations for 20operators, technicians, and test engineers with test duties ranging fromperforming charge, impedance, cycling, and capacity functions toenvironmental validation and product verification.• Team Building & Communications: Pioneered implementation of an effectivecommunication policy centralized on performance-based team participation andfeedback, in turn providing major improvements in equipment utilization,downtime, and scheduled maintenance turnaround.• Performance Management: Organized, prioritized, and regulated timelyperformance of testing via monitoring daily schedule, internal/external testexecution, preventative equipment maintenance, and personnel staffing.• Cross-Functional Leadership: Interfaced as intermediary between test,assembly, program management, and R&D departments to ensure achievement ofcritical program deadlines and strategic milestones.• Workflow Optimization & Production Growth: Procured essential test assetsand implemented various agile processes designed to eliminate workflowbottlenecks, in turn catapulting production capability by 50%.

• Production Scheduling: Held full accountability over scheduling theplant's basic oxygen furnaces and continuous casting operations; integratedall outside trade slab, trade coil, and various export orders into theweekly casting plan and adjusted caster schedule on a daily basis pervariable casting conditions tied to rush and/or cancelled orders.• Cross-Functional Collaboration: Served as primary point of contact forcustomer service order entry and production scheduling focused on slabapplication efficiency.

• Subject Matter Expertise: Instrumental in progressively drivingprofitability and organizational growth via leveraging product knowledge toskillfully develop orders, resolve issues, and expedite material.• High-Value Account Management: Held accountability over order entry andmanagement of a wide range of high-value steel product contracts for hotrolled, cold rolled, coated, and tin products.• Cross-Functional Collaboration & Customer Experience: Collaborated withoutside sales representatives on meeting a diverse range of individualizedcustomer needs and resolving all occurring pricing issues.• Inventory Management: Continually met/exceeded customer deliveryrequirements and billing objectives through monitoring/regulating inventorylevels, age, and ready ship floor inventories.

• Operations Management & Team Leadership: Oversaw all facets of day-to-dayoperations for 35 tin mill personnel centralized on finished steelprocesses.• HR Functions: Facilitated all HR-related functions, to include staffrecruiting/hiring, termination, performance reviews, payroll processes,safety awareness education, and OSHA requirements.• Quality Control & Assurance: Spearheaded quality aspects of fourproduction units specializing in pickling, cleaning, and annealing processesfor tin-based products.• Safety Protocols: Advocated and enforced health and safety awareness via Take Two & Stop programs.• Regulatory Compliance: Regulated/maintained ISO 14000 standards throughthe implementation and enforcement of JSA's & SOPS established within Severstal EMS.