Robert Eshleman, Edd Email & Phone Number

Kansas City, MO, US

Overland Park, KS, US

• Designed and implemented solutions to streamline processes for health and life claims to increase auto-adjudication.
• Manage demands from projects and technology upgrades including recommendations for vendor tools/solutions, digital presence and organization alignment of processes.
• Led and reviewed STAT quarterly financial statements.
• Led due diligence efforts for mergers and acquisitions with an emphasis on operations, finance, technology and compliance.
• Established key performance indicators for quality control team, processing, call center, health and life claims teams Based on key metrics gathered after the
• Led organizational transformation due to the development and implementation of quality control measures, call center metrics and IVR technology to improve overall customer service.

• Worked with department heads to create a sound fiscal policy for the college with the goal of identifying efficiencies, reducing costs, and increasing revenue.
• These efforts resulted in a 50% bottom line improvement for the budget on expenses and revenue from the previous year.
• Implemented policies and procedures to improve tuition collection. This, along with Title IV implementation, resulted in a 40% increase in tuition collected from the previous year.
• Worked with the Provost to ensure continued academic standards for accreditation purposes.
• Conducted a budget audit to identify gaps in income and spending.
• Conducted a tuition audit and identified a significant gap between the actual tuition received, and the cost per credit hour.

• Worked in a SaaS environment
• Conducted customer interviews and workshops with the goal of identifying customer requirements for software development.
• Provided functional requirements in an Agile scrum environment utilizing use case diagramming, workflow and wire frames.
• Functional requirements written against user experience and creative design to be utilized by various development teams.
• Participated in Agile Scrum processes such as daily stand up, sprint planning and sprint review.
• Participated in business and technical design, implementation planning, data conversion efforts and case/model design

Overland Park, KS, US

• Designed and implemented repetitive process for mergers and acquisitions in the life and health insurance industry.
• Supervised and chaired a cross functional, non-direct project team of 10 members to implement multi-million dollar acquisitions for the organization. Team members included executives, and senior management from.
• Liaised between IT and business\functional owners to effectively communicate project scope, mitigate risks, identify and communicate risks impacting projects.
• Led and implemented business process re-engineering efforts to maximize effectiveness and efficiencies by leveraging current technologies available.
• Streamlined project workflows, reducing turnaround times and enhancing productivity in insurance operations.

Kansas City, Missouri, US

• Streamlined product implementation processes, reducing time-to-market by several weeks and enhancing overall operational efficiency at Americo Life and Annuity.
• Spearheaded cross-functional teams to launch new insurance products, consistently meeting tight deadlines and exceeding quality benchmarks.
• Pioneered automated workflows for product rollouts, significantly reducing manual errors and improving team productivity.
• Fostered strong partnerships with actuarial and compliance teams, ensuring seamless integration of complex regulatory requirements into product designs.
• Meticulously managed product documentation and training materials, facilitating smooth adoption of new offerings across sales and customer service channels.

Kansas City, Missouri, US

Kansas City, Missouri, US

Doctor Of Education - Edd, Organizational Leadership

Master Of Divinity - Mdiv, Divinity/Ministry

Master Of Business Administration - Mba, Organizational Leadership

Bs, Political Science