Robert Eshleman, Edd Email & Phone Number

Kansas City, Mo, Us

Overland Park, Ks, Us

• Designed and implemented solutions to streamline processes for health and life claims to increase auto-adjudication.• Manage demands from projects and technology upgrades including recommendations for vendor tools/solutions, digital presence and organization alignment of processes.• Led and reviewed STAT quarterly financial statements.• Led due diligence efforts for mergers and acquisitions with an emphasis on operations, finance, technology and compliance.• Established key performance indicators for quality control team, processing, call center, health and life claims teams Based on key metrics gathered after the• Led organizational transformation due to the development and implementation of quality control measures, call center metrics and IVR technology to improve overall customer service.• Led Health Claims and Life Claims departments to ensure compliance with state regulations and to ensure payment of claims according to the policy.• Optimized operational efficiency through data-driven analysis, implementing targeted improvements that led to measurable increases in productivity and cost savings.• Fostered a cohesive work environment by developing cross-functional training initiatives, resulting in enhanced interdepartmental cooperation and streamlined workflows.• Redesigned and implemented key tax reporting processes to improve data collected for IRS reporting. These process and procedural improvements resulted in the elimination of IRS penalties.• Redesigned and implemented agent commissions processes.• Led Health Claims and Life Claims departments to ensure compliance with state regulations and to ensure payment of claims according to the policy.• Designed and implemented quality control processes based on industry best practices and methodologies. Developed quality guidelines for operational processes to generate data.

• Worked with department heads to create a sound fiscal policy for the college with the goal of identifying efficiencies, reducing costs, and increasing revenue.• These efforts resulted in a 50% bottom line improvement for the budget on expenses and revenue from the previous year.• Implemented policies and procedures to improve tuition collection. This, along with Title IV implementation, resulted in a 40% increase in tuition collected from the previous year.• Worked with the Provost to ensure continued academic standards for accreditation purposes.• Conducted a budget audit to identify gaps in income and spending. • Conducted a tuition audit and identified a significant gap between the actual tuition received, and the cost per credit hour. •Created documentation required for Title IV submission, this included the consumer and safety information and the SAP for the college. • Created a 1-year tactical plan to create a foundation for growth in enrollment, improving donor relations, increasing donations to the college, and generating public awareness for the college.• Coordinated and implemented the largest on campus awareness event, which included the Mayor of Billings as a keynote speaker, a Senatorial Candidate, a Federal District Judge.• Coordinated the launch of the college’s first online courses due to COVID-19 lockdown.• Coordinated the planning and implementation of COVID procedures to open the campus in the fall of 2020.

• Worked in a SaaS environment• Conducted customer interviews and workshops with the goal of identifying customer requirements for software development.• Provided functional requirements in an Agile scrum environment utilizing use case diagramming, workflow and wire frames.• Functional requirements written against user experience and creative design to be utilized by various development teams.• Participated in Agile Scrum processes such as daily stand up, sprint planning and sprint review.• Participated in business and technical design, implementation planning, data conversion efforts and case/model design• Provided innovative means to document/model processes and be able to communicate the processes to all levels of the organization, technical and non-technical resources• Worked with developers to verify functional performance and preparation for delivery to customers.• Supported the entire software development life cycle, including the development of technical documentation and deployment documentation as required by the SDLC.

Overland Park, Ks, Us

• Designed and implemented repetitive process for mergers and acquisitions in the life and health insurance industry.• Supervised and chaired a cross functional, non-direct project team of 10 members to implement multi-million dollar acquisitions for the organization. Team members included executives, and senior management from different departments across the organization.• Liaised between IT and business\functional owners to effectively communicate project scope, mitigate risks, identify and communicate risks impacting projects.• Led and implemented business process re-engineering efforts to maximize effectiveness and efficiencies by leveraging current technologies available.• Streamlined project workflows, reducing turnaround times and enhancing productivity in insurance operations.

Kansas City, Missouri, Us

• Streamlined product implementation processes, reducing time-to-market by several weeks and enhancing overall operational efficiency at Americo Life and Annuity.• Spearheaded cross-functional teams to launch new insurance products, consistently meeting tight deadlines and exceeding quality benchmarks.• Pioneered automated workflows for product rollouts, significantly reducing manual errors and improving team productivity.• Fostered strong partnerships with actuarial and compliance teams, ensuring seamless integration of complex regulatory requirements into product designs.• Meticulously managed product documentation and training materials, facilitating smooth adoption of new offerings across sales and customer service channels.

Kansas City, Missouri, Us

Kansas City, Missouri, Us

Doctor Of Education - Edd, Organizational Leadership

Master Of Divinity - Mdiv, Divinity/Ministry

Master Of Business Administration - Mba, Organizational Leadership

Bs, Political Science