Robert Eyers Email & Phone Number

Austin, TX, US

Austin, Texas, United States

Austin is booming! So is our real estate market. You want in, but you want the fun of watching your property appreciate while the mortgage you are holding gets paid down. All County Capital is your local solution leveraging 30 years of proven systems into the protection and maximization of your biggest asset. Let us step in and handle...- Tenant Screening.

Austin, Texas Area

- Department Head overseeing 4 departments (Front Desk, PBX, Bell, Concierge)- Direct liaison for 3rd party on-site parking operation- Mentor for 5 leadership positions, grew 4 into new roles over the course of 2 years. - Talent acquisition as well as colleague accountability for all departments listed and their leadership- Managed Forecasting and.

Sonoma, California

• Department Head overseeing 4 departments (Front Desk, Guest Services, PBX, Concierge)
• Talent acquisition as well as colleague accountability for all departments listed
• Increased guest satisfaction scores for all departments, with FD Index increasing 22 pts in year one and an additional 31 points in year 2.
• Introduced text messaging platform (Kipsu) and was ranked #1 globally (600+ Properties) within the 1st month
• Managed "perfect arrival" project, inclusive of iPad check-ins, champagne arrival, fireside check-ins, satellite check-ins.
• Oversaw integration of PBX into the Front Desk

Fairmont Newport Beach

• Acting Director in absentia for 3 months at start of position, awarded “Leader of the Quarter” for advances to the department made during this time
• Increased FO Upsell revenue starting Q1 of 2014, resulting 247% increase over LY YTD
• Planned and introduced airport parking revenue, results showing $100K in first year with top ranked guest satisfaction and price among competitors using same distributor.
• Tasked with improving Concierge JD Powers Guest Satisfaction rankings from company last, improved scores by 45 points YOY through a series of initiatives. Improved Colleague satisfaction, guest satisfaction, and.
• Assisted in transition from in-house valet operation to 3rd party contract with Towne Park
• Awarded “Leader of the Year” for 2013 due to the above contributions.

Fairmont Newport Beach

• 2012-2013, managed daily housekeeping operations with a focus on labor efficiency, colleague engagement, and guest satisfaction scores.
• Coordinated with all operations departments to ensure that rooms are properly maintained and guests needs are met prior to and after arrival.
• Daily Labor forecasting and scheduling in a way that meets budget and labor forecasts

Fairmont Washington DC

• 2010-2012, including rotation as Fairmont Gold Supervisor (Concierge Floor) & AFOM/MOD
• Managed Hotel-Wide operations on a shift basis, including Front Desk, Concierge, Guest Services, Phone Operators and coordination with other departments
• Longstay Guest Program – developed SOP to identify and appropriately address the needs of guests staying in the hotel for extended periods.
• VIP Tiers program – organized and re-structured recognition of different levels of VIPs, streamlining communication between conference services, business travel and front office.
• Colleague training – Ran “Fairmont Service Promise” refresher courses for Front Office staff, as well as bi-monthly service promise training during new colleague orientation.
• JDP tracking system – Developed and maintained a system for tracking JD Powers Guest Reviews by colleague. Identified patterns used for employee recognition and training.

Wisconsin

- Assisted in managing the single-outlet operation- Managed inventory system- Assisted in menu selection, employee organization and scheduling- Various line work including bar tending, serving and cooking

Bachelor Of The Arts, Hospitality Business

Bachelor Of Arts (B.A.) Hospitality Business, Hospitality Business