Robert F. Pfaff

Robert F. Pfaff Email and Phone Number

IT Manager at CUNA Mutual Group @ CUNA Mutual Group
Robert F. Pfaff's Location
Greater Madison Area, United States, United States
Robert F. Pfaff's Contact Details

Robert F. Pfaff personal email

n/a

Robert F. Pfaff phone numbers

About Robert F. Pfaff

For over 30 years, I have successfully performed many IT roles, gaining experience and knowledge of how all IT operations should effectively and efficiently function. I have significant experience leading teams whether it is as project manager, team leader or IT Manager. My teams consistently deliver strategic solutions for critical business software on schedule, on budget and with a high degree of quality. I have been able to accomplish project delivery with lower IT labor costs through the effective utilization of an on-site/offshore consultant resource model.

Robert F. Pfaff's Current Company Details
CUNA Mutual Group

Cuna Mutual Group

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IT Manager at CUNA Mutual Group
Robert F. Pfaff Work Experience Details
  • Cuna Mutual Group
    Salesforce It Manager
    Cuna Mutual Group Aug 2015 - Present
    Madison, Wi, Us
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  • Lands' End
    It Manager
    Lands' End Apr 2013 - Aug 2015
    Dodgeville, Wi, Us
    Responsible for a team of approximately 20 Salesforce developers, BA’s and system admins to deliver strategic software projects and support releases for the Lands’ End Business Outfitter (LEBO) call center OMS platform and multiple websites. Our IT team goals are to deliver committed strategic projects and 100% of business value on budget and on schedule, monitor and provide an acceptable level of OMS system response time as measured by documented SLA’s and to keep all LEBO applications/systems/integrations operational and functioning. Responsible for establishing team structure to deliver strategic projects and provide software support/maintenance on Force.com platform and all other LEBO business unit legacy software.Responsible for managing vendor relationships with Salesforce Sales, Salesforce Premier support, Salesforce application vendors and other technical vendors that interface with software systems for the LEBO business unit. Responsible for planning and implementing performance monitoring capabilities on Force.com platform via Appnetta.. Responsible for team resource capacity planning and staffing for all strategic LEBO portfolio and National Sales projects as well as all infrastructure projects and minor support/maintenance.Responsible for adherence to IT Change Management policy, Sarbanes-Oxley (SOX) requirements and PCI compliance.Responsible for hiring, training, coaching and performance evaluations for internal/external Lands’ End staff, on-site and offshore technical consultants.
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  • Lands' End
    Sr. Business Systems Specialist
    Lands' End Mar 1997 - Apr 2013
    Dodgeville, Wi, Us
    Operational Support and Dev Lead with responsibility for legacy OMS system enhancements, daily incident mgmt, application support and maintenance of all critical business software for the LEBO business unit. In August 2012, we completed implementation of a Salesforce OMS applicaiton replacing our legacy software. The project scope included replacement of the OMS, WMS and A/R platforms, as well as web order integration. In this role, I managed teams of 5 to 10 resources between Dodgeville WI and Chennai India.
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  • Lefebure
    Sr. Programmer Analyst
    Lefebure May 1994 - Mar 1997
  • Cycare Systems
    Development Team Leader
    Cycare Systems Jan 1988 - May 1994

Robert F. Pfaff Skills

Leadership Software Design Requirements Analysis Sdlc Incident Management Business Analysis Resource Management Team Management Team Leadership Process Improvement Visio Change Management Enterprise Software Business Intelligence Business Process Improvement Sql Management Software Development Life Cycle Software Development Software Project Management Cloud Computing Integration It Management

Robert F. Pfaff Education Details

  • University Of Wisconsin-La Crosse
    University Of Wisconsin-La Crosse
    Computer Science
  • Western Technical College - Company
    Western Technical College - Company
    Computer Science

Frequently Asked Questions about Robert F. Pfaff

What company does Robert F. Pfaff work for?

Robert F. Pfaff works for Cuna Mutual Group

What is Robert F. Pfaff's role at the current company?

Robert F. Pfaff's current role is IT Manager at CUNA Mutual Group.

What is Robert F. Pfaff's email address?

Robert F. Pfaff's email address is in****@****bee.com

What is Robert F. Pfaff's direct phone number?

Robert F. Pfaff's direct phone number is +1 608 935*****

What schools did Robert F. Pfaff attend?

Robert F. Pfaff attended University Of Wisconsin-La Crosse, Western Technical College - Company.

What skills is Robert F. Pfaff known for?

Robert F. Pfaff has skills like Leadership, Software Design, Requirements Analysis, Sdlc, Incident Management, Business Analysis, Resource Management, Team Management, Team Leadership, Process Improvement, Visio, Change Management.

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