Robert Fairweather Email and Phone Number

•Compile and analyze industry, customer, and product data to drive product roadmap decisions.•Transformed what was a single case management product into a product the company could sell to multiple state agencies and Medicaid state programs all over the US.•Collaborate with customers to understand and document requirements, use cases, and report specifications for a Medicaid case management system and fraud analysis application.•Translate inefficient paper-based process flows into cloud-based workflows with web-based task dashboards and document repositories including a mobile app for investigators in the field.•Serve as liaison between end users and outside vendor implementing IBM Business Process Manager (BPM).•Create help and training documentation.

•Lead Business Analyst on several states’ electronic childcare system implementations. Elicit requirements using interviews and conducting JAD sessions. Perform document analysis, requirements workshops, site visits and create business process descriptions, use cases, scenarios, and Visio workflow diagrams.•Work with Xerox sales and marketing teams in client proposals and sales calls including reviewing RFP responses, demonstrations of functionality, and reviewing roadmap items.•Manage junior business analyst’s workload and set project plan.•Create the following artifacts: Functional requirements, Business Requirements Document, Use Cases, GUI, Screen and Interface Designs.