Diamond Jewelry Retail Store Manager

Freelance - Performed various odd jobs for pay, including: Construction, packing/moving, pet/house sitting, and event installtions. Utilized excellent time management and organizational skills to juggle multiple responsibilities. Built a solid reputation for reliability, professionalism, and high-quality work.Volunteer Work - Volunteered as a listener for Contact Line, providing support to individuals and actively engaging in conversations about their problems. Demonstrated empathy, active listening, and communication skills to offer assistance and support. Assisted in the care of over 200 farm animals at Blind Spot Animal Sanctuary.Stay-at-Home Parent - Developed effective problem-solving and conflict resolution skills in handling various parenting challenges. Created and implemented schedules, routines, and activities to promote a structured and stimulating environment.

I took a career break to prioritize and provide full-time care for my child who was between the ages of 1 and 3. This was a personal decision that allowed me to dedicate myself to the important role of being a hands-on parent during these crucial developmental years.During my career break, I actively engaged in various activities that contributed to my personal growth and developmentI am now ready and excited to re-enter the workforce, bringing with me the valuable skills and experiences gained during my career break. I am confident that my dedication, adaptability, time management, and strong nurturing instincts will positively contribute to my future professional endeavors.

Shop Operations - Managed finances, inventory, marketing, and staffing. Developed new skills in quoting jobs and performing small repairs.Inventory Control - Researched and established new suppliers, improving the quality of goods and reducing overhead costs. Implemented a new inventory system to optimize sales and identify customer demands.Business Growth - Enhanced the quality of goods and services, offering additional value to customers in a competitive market. Increased gross income by 20% over three years.Collaborated with local businesses for service exchanges and joint marketing efforts.Marketing and Visual Appeal - Created and managed a WordPress website, as well as the company's social media presence. Designed marketing material, business cards, and modernized the business' visual appeal.Customer Service - Set standards for customer service to establish long-term relationships. Handled customer complaints with professionalism and courtesy.Staff Leadership and Training - Assessed, hired, and trained new employees, optimizing individual talents. Managed schedules, payments, and delegated tasks for a staff of 2-3 full/part-time employees.Financial Management - Handled finances and taxes, reporting and balancing finances using QuickBooks Online. Managed budgeting for overhead costs and allocated increased profits for reinvestment.

Vendor Management - Managed consignment for over 30 vendors and product displays.Customer Service - Provided detailed knowledge of artwork, materials, and artists to assist customers and drive sales.Product Development - Researched current and future trends to develop new products.Tracked costs and sales to determine project viability.Visual Merchandising - Designed and created engaging product displays to maximize sales and aesthetic appeal. Maintained store and promotional materials.E-commerce and Marketing - Updated the store's Shopify theme/graphics and expanded the online catalog. Created daily social media posts to promote products and increase followers.Team Collaboration and Research - Participated in team meetings to brainstorm and plan goals. Conducted research on retail trends to stay up to date.

Sales and Product Knowledge - Utilized extensive knowledge of gems and minerals to provide excellent sales support.Skilled in jewelry setting, sizing, cleaning, repairing, and identifying/cutting stones.