As a Network Infrastructure Manager, I was responsible for maintaining the company's network infrastructure, including both Windows and Linux servers, Synology NAS devices, and security camera software. In addition, I oversaw the government CUI and company file share systems and ensured that they met the necessary security, NIST, CMMC government requirements. ♦ Leadership: In my role, I provided leadership by hiring and training Tier 1 IT personnel, conducting regular evaluations, developing strategies for new product development, and preparing schedules and assignments to meet short- and long-term business demands. I also monitored employee work to assess performance and identify knowledge gaps, oversaw department budgeting, purchasing of new hardware to keep the infrastructure and operations at peak performance, and collaborated with management and staff to provide technical assistance for continuous improvement of IT solutions.♦ Network Administrator: To ensure the security of our network, I implemented two-factor authentication using RSA tokens for our VPN and remote file share access. I also purchased new laptops and desktops for various departments' needs and upgrades. I customized network technology and infrastructure to be scalable and responsive to dynamic user and business demands. I installed new servers and applications to improve network operations, coordinated, implemented and maintained VoIP telephone systems, infrastructure backup, company CUI and file-sharing server, and improved network operations by recommending and implementing proactive hardware, software, and policy updates.Overall, I played a key role in ensuring that the company's network infrastructure was secure, reliable, and met the necessary compliance standards, while also providing effective leadership and technical expertise to our IT team.

Contracted to deliver technical support for 12 US based companies, I serve as a primary and secondary, supplemental IT resource for IP phone, Active Directory, VPN, SAP, SEO, VPN, encryption servers, McAfee, bit locker administration, Lotus Notes, and 0365 administration, we work across all functional areas to ensure successful 24/7 operationality for all IT systems, communicating with colleagues and senior management personnel to diagnose and solve issues quickly. My role has evolved over time to and examples of my contributions include:♦ Leadership: Overseeing 6 separate companies’ IT departments, specifically network issue resolution, hardware support, purchases, training, and policy changes; training all new hires; serving as lead facilitator/trainer for major projects (global DocuSign rollout and Proofpoint anti-spam software rollout); contributing as Project Lead for on-site hardware refresh; and directing all onsite contractors building network support and installation projects.♦ Network Administrator: McAfee and bit locker encryption administration; Active Directory policy support, and maintenance; IP phone support; network installation support with routers, switches, paging systems, fiber optic installation; firewall and security policy support; day-to-day ticket requests for issues across 12 companies; SAP, SEP, software, and hardware support and troubleshooting; Admin for security, security systems, badges, and cameras; engagement with multiple vendors for software and hardware purchases (Shi, CSI Leasing, SoftwareONE, Dell, Lenovo, Mitel, Worldox, etc.).♦ Helpdesk: Directing team members in the timely and appropriate end-user support activities across day-to-day ticket requests for issuer issues across 4 companies; cell phone set up and support; SAP, SEP, software and hardware support and troubleshooting; Lotus Notes and 0365 support; IP phone support, on-site and remote support; secure token support and VPN support.

Delivering IT support for various ESI contract projects, I managed back end inventory control, replaced and installed computers, monitors, Zebra printers, scanners, and other various business-class printers, performed computer upgrades and break-fix troubleshooting, imaged and configured new computers for deployment, conducted onsite surveys for computer hardware and software replacements/upgrades, maintained work logs/travel logs, traveled on-site to complete work orders, trained new hires, and assisted in re-writing the Field Tech Manual to ensure end user’s efficiency was maximized and production goals of the organization were achieved. Achievements during my tenure included:♦ Recognition for exceptional performance, receiving 3 separate awards for customer service and technical professionalism.♦ Serving as Lead Tech for Norfolk General Hospital Windows 7 upgrade project, installing 500+ computers.♦ Performing the JoS.A.Banks’ complete system upgrade across 6 locations and contributing as one of the Lead Techs.♦ Successfully completing major projects for Sentara MAC team (capital PC Windows 7 migration, PC replacement program), Norfolk General Schools (computer upgrades), and TCC Virginia Beach Library (installation of 250 computers/monitors).

As a consultant and project team lead contracted through TekSystems, I successfully updated 1400 laptops and clinical devices to a new Wi-Fi system and upgraded laptops to Windows 7. I accomplished this by utilizing prism deployment software to ensure smooth and efficient updates.Providing exceptional customer service to both client management teams and end-users was a top priority in order to achieve the contract objectives. To do so, I was responsible for a variety of tasks, including adding devices to Active Directory, updating Windows and Sentara security updates to laptops and clinical devices, and remotely accessing laptops for updates using Windows Remote Connection or DameWare.Collaboration with the onsite Helpdesk Team was crucial in finding and fixing medical flowcharts, and I was able to travel onsite as needed to manually conduct updates. Additionally, I instructed end-users in the appropriate data entry methods for entering computer/hardware orders.Through these responsibilities, I was able to ensure a smooth transition to the new Wi-Fi system and Windows 7 operating system for all laptops and clinical devices. My dedication to providing excellent customer service and collaborating with the onsite team allowed for successful project completion and satisfied end-users.

As a troubleshooter for hardware and software issues, I utilized remote desktop and phone communication to provide top-notch technical support. I also maintained strong cross-functional communication to optimize working relationships and ensure the delivery of elite services to end-users.In my role as Team Lead for two concurrent contracts, I supported over 800 individuals, including Agents, Team Leads, Managers, Unit Managers, and Line of Business. Within the AOS Team, I was responsible for completing all builds related to core bank technology and software, including computer hardware, IP phones, and printers.In addition to building and configuring technology, I also provided technical service delivery by repairing, replacing, re-imaging, and upgrading desktops, laptops, and monitors. I was responsible for transferring Agents' data from their old devices to new ones, ensuring a seamless transition.To further support the organization, I expedited responses to all IT questions or issues as the primary point of contact, running day-to-day operations to support various departments. I also successfully navigated all aspects of project deployment, including validating software and web access for over 40 applications, building procedures for a rapidly growing CRM Mortgage Project, and continuously tracking and monitoring 60+ issues on a daily basis.In addition, I facilitated limited active directory support for all agents and management teams, pushed out new and updated software builds through smtools remote software distribution software, and trained newly hired managers, coaches, and agents in IT Department procedures.Overall, my contributions to the technical service delivery and project deployment allowed me to excel in my role and contribute to the success of the organization.

Served on the USS Dwight D. Eisenhower onboard responsibilities were as follows: Assisted in construction, maintaining,disarming and dismantling of various ordnances. 50 Cal gun captain. Performed as a senior duty leader in charge of small armsdistribution for watch standers via the ships armory and instrumental in developing a damage control program for the weapons department during battle drills and battle conditions and made protocols and procedures in handling fires, floods and other high risk dangers and a forklift and weapons elevator operator. Hazmat trainer and coordinator for the G-2 Weapons Department and assisted with the set up and maintenance of the onboard network and fiber connection for the first fully online interdepartmental network on the ship. Maintained electrical forklifts in and various other duties