Slot Keyperson
CurrentMonitors, corrects and answers calls for minor machine malfunctions in assigned area, e.g., paper jams, bill accept or wins, and printer paper changes.Circulates through assigned area and monitors guests and machines in order to detect problems. Investigates player complaints, machine malfunctions, or irregularities. Refers such matters to the supervisor on duty.Provides exceptional customer service by using appropriate demeanor, i.e., respect, patience, and attentiveness. Helps maintain cleanliness of gaming floor in assigned areaInitiates, verifies, and witnesses jackpot payouts for specified levels.*Assists guests in completion of W-2G tax forms when pays exceed amounts designated by the IRS.Monitors, corrects and answers calls for minor machine malfunctions in assigned area, e.g., paper jams, bill accept or wins, and printer paper changes.Circulates through assigned area and monitors guests and machines in order to detect problems. Investigates player complaints, machine malfunctions, or irregularities. Refers such matters to the supervisor on duty.Provides exceptional customer service by using appropriate demeanor, i.e., respect, patience, and attentiveness.