Robert Faulkner Email and Phone Number
Robert Faulkner's Location
Box Elder, South Dakota, United States, United States
Robert Faulkner's Contact Details
Robert Faulkner work email
- Valid
- Valid
Robert Faulkner personal email
n/a
Robert Faulkner phone numbers
About Robert Faulkner
Experienced professional with over 15 years of relationship and interpersonal management, including 7 years as a Customer Success Manager. Extensive background working with industry-leading organizations and diverse customer groups. Skilled in people management, including recruitment, training, and team leadership. Dedicated to driving exceptional levels of customer success and fostering lasting relationships.
Robert Faulkner's Current Company Details
Robert Faulkner Work Experience Details
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Sr. Customer Success ManagerPalo Alto Networks May 2022 - PresentSanta Clara, California, Us- Teamed directly with CS Leadership to develop and execute A Scale Customer Success Strategy that allowed a drastic increase in customer resource availability while reducing employee workload and company burden.- Worked with cross functional teams to develop operational processes to create the foundation for success for a Scale/Digital first style Customer Success Model.- Developed, edited, and recorded training videos and programs for internal and customer facing purposes- Interviewed both FTE and Contractors for various roles concerning both High Touch and Scale Touch roles- Helped develop KPIs and Goals for a staff of Scale Touch Customer Success Managers- Served as Primary Customer Success point of Escalation for advanced customer concerns
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Customer Success Manager CortexPalo Alto Networks Nov 2019 - May 2022Santa Clara, California, Us- One of the Top 5 Customer Success Managers brought into a 'start up' department within an existing company. - Worked with cross functional teams to develop program Training and Processes which disrupted how we do business across speedboats within the company, creating a lasting and positive change in company and culture.- Expanded knowlege and process to take our team from a single product team to cover multiple products within our umbrella, allowing a unification of customer satisfaction and support.- Worked with FEDRAMP and High ARR Customers to develop lasting relationships that have transcended even our products.
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Consultant - Security/InvestigationsNtxi, Llc Oct 2017 - Nov 2019- Trained as a Computer Forensic Examiner with the ISFCE. - Developed Forensic Program for the Firm, allowing an increase in services and profitability. - Developed a Mobile Device recovery program utilized successfully in high profile cases.- Certified by the Judiciary System in Texas and North Carolina as an Expert Witness- Collaborated with DPD, FWPD, and other Local Agencies and Attorney Offices on Technical Cases, both as a Forensic Analyst and Expert Witness.
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Customer Success ManagerTrend Micro Oct 2015 - Oct 2017Tokyo, Japan, Jp-Monitored customer renewal phase for each account and formulate/implemented a customized plan to ensure a high retention rate.-Acted as the project manager for the implementation and maintenance of purchased Trend Micro products.-Regularly conducted business reviews with the assigned customer and local sales team to cover incident reports, health checks, product roadmaps, and other requirements as needed by the clients.-Managed the relationships with major stakeholders that include the customer, sales, partners, and Trend Micro technical teams.-Traveled to meet with customers on-site for in person EBRs, Health Checks, and relationship meetings- Acted as a technical liaison, providing greater insight into the customer system, and greater responsiveness and accountability for the customer.- Was actively involved in managing the troubleshooting of all high and medium severity incidents -
It ManagerAl Teel And Associates Dec 2012 - Feb 2016-Responsible for coordinating, planning and leading all computer/It related activities within the multi-state agency.-Developed Disaster Recovery Plan and implemented policies to move all storage to a cloud environment-Established Security policies and maintained all access protocols for field agents and in office staff-Developed Computer Forensics Policies, Procedures, and procured hardware/software for forensic investigations- Headed up all Forensic Investigations -
Service Account ManagerSteritech Jun 2012 - Jun 2013Charlotte, North Carolina, Us- Managed Service Route of Large Enterprise businesses in the Dallas Fort Worth Metropolitan Area.- Reviewed accounts to ensure internal policies and procedures were being followed and recommended changes of Best Practices and standards to keep in alignment with Steritech Company Standards.- Worked with internal and external teams to ensure that all client needs were not only understood, but met.- Collected and analized data concerning sanitation and pest control concerns to better understand customer needs and ensure that the proper products were being utilized.- Maintained company resources and ensure proper stocking of vehicles -
Project ManagerLowe'S Companies, Inc. Apr 2010 - Feb 2012Mooresville, Nc, Us- Pre and Post Sales Relationship Management of not only regional customers, but also certified contractors and installers covering multiple product categories.- Upselling on site and in stores (Regionally) to increase volume of sales in the areas of outside installations. - The PSE Program was a startup department that revolutionalized the outside sales category for Lowes Home Improvement stores. As one of the initial hires, I worked with local stores and the Lowes Corporate offices to develop, train, and advance not only the program, but subsequent hires in the program.- While the Sales side was Traditional Waterfall Management Process for Exterior Construction Projects. the internal processes and development of the program itself was challenging and rewarding. This was truly a startup within a company. -
Regional Sales (Financial)Ramsey Solutions, A Dave Ramsey Company Apr 2007 - Apr 2010Franklin, Tn, Us- Worked with Passion and Purpose to develop lifelong relationships with customers that allowed year over growth.- Held multiple records in contacts and Sales Growth.- Developed cold calling techniques still utilized by the company.- Worked with Cross Functional teams from Sales, Planning, and Finance to insure that customers not only received the best resources available to them, but also to insure full adoption of our programs and internal growth.- Worked many live events, sales events, and conferences, interfacing with the public, existing customers, and helped drive sales through cold conversations.
Robert Faulkner Skills
Customer Service
Threat Assessment
Technical Support
Windows
Project Management
Computer Forensics
Investigative Research
Mobile Forensics
Escalations Management
Training And Development
It Security Best Practices
Customer Satisfaction
Information Security
Sales Process
Information Technology
Microsoft Office
Interviewing
Computer Hardware
Troubleshooting
Windows 7
Robert Faulkner Education Details
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Western Governors UniversityIt Management -
Soesterberg American Highschool, Soesterberg Netherlands
Frequently Asked Questions about Robert Faulkner
What company does Robert Faulkner work for?
Robert Faulkner works for Palo Alto Networks
What is Robert Faulkner's role at the current company?
Robert Faulkner's current role is Sr. Customer Success Manager at Palo Alto Networks.
What is Robert Faulkner's email address?
Robert Faulkner's email address is ro****@****cro.com
What is Robert Faulkner's direct phone number?
Robert Faulkner's direct phone number is +181756*****
What schools did Robert Faulkner attend?
Robert Faulkner attended Western Governors University, Soesterberg American Highschool, Soesterberg Netherlands.
What skills is Robert Faulkner known for?
Robert Faulkner has skills like Customer Service, Threat Assessment, Technical Support, Windows, Project Management, Computer Forensics, Investigative Research, Mobile Forensics, Escalations Management, Training And Development, It Security Best Practices, Customer Satisfaction.
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