Certified Salesforce Administrator and Developer with over 15 years of IT experience in a government agency including IT support management, database management and data analytics, instructor and training management, hiring management, communication systems, IT emergency recovery, business analysis and project management, training and management of cyber crimes. Extensive experience of automating complex business processes using declarative features such as workflows, approval process,process builder, flow, duplication rule, assignment rule, sharing rules and validation rules. Experience using Salesforce.com’s Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow. Experienced in Salesforce SFA, Force.com Apex Classes, Apex triggers,Apex Async, Test Clases, Integration, Visual force, Force.com API. Strong management skills and methodical aptitude with an innate ability in decision-making, coordinating and synthesizing data. Embracing changes positively, trustworthy and reliable person.Excellent communicative, interpersonal, intuitive, analysis and leadership skills with ability to work efficiently in both independent and teamwork environments. Ability to grasp the latest technologies and to properly apply new tools. Effective at building productive relationships and collaborating with other professionals to drive the achievement of established goals and objectives. Armed with notable communication, time management, and problem-solving aptitudes.TECHNICAL SKILLS HTML | CSS | JavaScript | Apex | SQL | SOQL | SOSL | SDLC | Triggers | Testing | Data Modeling and Management | Data Management | Process Builder | Flow Builder | Rules | SFDX | Heroku | API | JSON | Git | Jira | Agile-Scrum/Kanban | Certificate Manager | ClickUp | Slack | SOFT SKILLS Motivation | Initiative | Leadership | Teamwork | Flexibility | Critical Thinking | Problem Solving | Project Management | Instructor | Communication | Organization | Creativity | Resourcefulness | Curiosity