Robert Feeney Email & Phone Number

Monterey, California, United States

Providing incident and request management support to both internal and external customersTroubleshoot and resolve both hardware and software issuesAssist with account creation and access management.Provide on site and desk side support when needed

Monterey, California, United States

Providing end user tech support via email, phones, and in person. Managing the dayto day responsibilities of the tier 1s. Training new and current tier 1s and tier 2s.Creating the weekly schedule. Managing coverage. Help to write training material fortechnicians and customers. Manage the newly submitted ticket queue. Troubleshooting issues on customers' computers, both on the Windows operating system and MacOS. Troubleshooting Account issues.

Monterey, California, United States

Scheduling Students, Staff members, and Faculty members for receiving theirequipment. Communicating with different department to make sure their needs weremet in a timely manner. Advancing communication between the schedulingdepartment and the hardware distribution department. Assisting in the creation ofnew scheduling and account creation policies. Assisting in the creation of a newonboarding interface for the customers as well as technicians. Assisting with… Show more Scheduling Students, Staff members, and Faculty members for receiving theirequipment. Communicating with different department to make sure their needs weremet in a timely manner. Advancing communication between the schedulingdepartment and the hardware distribution department. Assisting in the creation ofnew scheduling and account creation policies. Assisting in the creation of a newonboarding interface for the customers as well as technicians. Assisting with Accountissues such as accounts being disabled, first time logins, account extensions, etc. Show less

Sand City, California, United States

Processing upgrades and new lines of service. Processing account changes tocustomers’ accounts. Making sure inventory is up to date in the system. Ringing upcustomers’ purchases. Processing returns or exchanges. Providing end user techsupport with multiple system platforms. Helping customers understand their bill aswell as finding the right plan for them.

Marina, California, United States

Processing Shipments. Cleaning the store. Key holder. Ringing up customers’purchases. Processing returns and exchanges. Signing customers up for the loyaltyprogram. Processing online orders. Opening and closing the store. Sending defectiveitems back to the warehouse.