Billing Analyst
Current* Define and creation team Job Descriptions, end-to-end recruitment of start up team members, establishment of individual Key Performance Indicators;* Coordinate rapid and effective resolution with regards to complex billing enquiries - owning the end to end process and targeted outcomes;* Deliver and analyse ‘Customer Experience’ measurement and compliance dashboards for monthly complex billing enquiries;* Transfer of knowledge gains and intelligence back into Service Centre to improve resolution capabilities.