Robert Fields Email & Phone Number

Cincinnati, Ohio Area

Provide application and technical support to our clients using Web based payroll application.- Build project installations of web based application for new clients.- Coordinate with clients to troubleshoot web application functionality and data issues via remote session.- Consult with development staff to identify application code problems and functionality issues. Apply fixes to production environment as necessary.- Work with Management to set priorities for new releases and emergency patches.- Monitor function of web-host and SQL data servers.- Manage and schedule client web application upgrades. Work with SA to maintain maximum up time and performance.- Train new and existing clients on application functionality and maintenance.

West Chester, Oh

Support Customers of General Electric Aviation, in the utilization of Web based remote diagnostic application for the management of aircraft engines.- Work with internal and external customers to identify, diagnose and correct data upload and processing issues.- Manage and maintain relational databases, troubleshooting application data problems.- Lead data team in coordination of projects and preparation of documentation for internal customers.- Maintain and correct performance and fleet data as necessary to ensure accuracy of system outputs.- Work with clients and Fleet Managers to maintain and update engine alert setting tables and documentation.- Authored an MS Access application reducing alert data maintenance time by 95%.

Hebron, Ky

- Manage staff, preparing work schedules and assigning specific duties.- Estimate budgets required to complete projects.- Schedule projects and estimate time required to meet deadlines.- Prepare contracts and negotiate with clients, suppliers, and subcontractors.- Obtain all necessary permits and licenses.

Cincinnati, Ohio Area

- Monitor use of data files and regulate access to safeguard information in computer files.- Confer with users to discuss issues such as computer data access needs, security violations, and programming changes.- Train users and promote security awareness to ensure system security and to improve server and network efficiency.- Answer user inquiries regarding computer software or hardware operation to resolve problems.Senior Operator Mar 2000 – Oct 2001- Responsible for daily data center operational tasks and procedures.- Execute regular maintenance jobs and perform backups and restoration as necessary.- Troubleshoot system problems and performance issues.- Assist development staff and other internal customers with access to production jobs, files and data.- First Operator to be promoted from Junior to Senior Operator in less than a year.