Robert Fillman Email & Phone Number

Charlotte, Nc

Charlotte, North Carolina Area

Responsible for all Field and Virtual Operations staff supporting nearly 900 automotive repair facilities nationally

Greater Philadelphia Area

Attain territorial wholesale and retail sales objectives. Communicate with Meineke Dealers and provide consistent direction of policies, procedures, center sales, shop production, and profitability. Monitor dealers' adherence to policies and procedures, and participation in sales, marketing, and advertising programs. Advise senior management of non-compliance situations and recommend solutions.Analyze individual Meineke dealer sales, market penetration, and service production. Develop and recommend marketing/promotional strategies to assist Meineke dealers in maximizing wholesale/retail sales volume, profitability, and customer satisfaction. Coordinate, plan, and implement sales strategy with knowledge and cooperation of district counterparts. Direct and coordinate the field training of new Meineke Center Managers and Sales Personnel

Promoted to current position as a result of exemplary performance as Senior Regional Operations Manager. In April 2011, I was offered the opportunity to take over the struggling Equipment Division of American Driveline that supports the franchised and company owned locations of both the AAMCO and Cottman Transmission chains. My directive was to improve sales volume and profits of this multi-million dollar division, in addition to implementing systems to address the needs of our newly initiated company store entity. As a result:Sales for the 2nd, 3rd, and 4th quarter 2011 increased 9% to non-company owned unitsSales including company units (no profit sales) increased 126%Profits to non-company units increased 67.6%Shipping time efficiencies improved 33%Costs and overhead remain staticJob responsibilities include managing all staff, including annual reviews. Negotiating contracts and terms with vendor / supplier network. Managing and upgrading POS system and developing web based ordering improvements. Assisting new dealers with design and equipment needs for new AAMCO locations. Evaluating and approving all inventory purchases for AAMCO and Cottman branded merchandise and promotional products as well as operational forms and manuals.

Transaction to April 2011In March, 2006, American Capital Strategies (owner of Cottman Transmission Systems, LLC) acquired AAMCO Transmissions, Inc. and formed a separate holding company, American Driveline. Shortly after, and as a result of the merger, I was appointed to Senior Regional Operations Manager. My current responsibilities include the NY Metro territory (AAMCO's oldest and most experienced region), where my region has consistently been the top region in average weekly gross sales as well as a "Top 3 " performer in comp growth. Specific responsibilities of the position include:Attain territorial wholesale and retail sales objectives. Contact dealerships, fleets, and local repair facilities, and coordinate wholesale or retail Car Care and Transmission sales activities with dealer principal, general manager and/or Outside Sales managers. Communicate with AAMCO Dealers and provide consistent direction of policies, procedures, center sales, shop production, and profitability. Monitor dealers' adherence to policies and procedures, and participation in sales, marketing, and advertising programs. Advise senior management of non-compliance situations and recommend solutions.Analyze individual AAMCO dealer sales, market penetration, and service production. Develop and recommend marketing/promotional strategies to assist AAMCO dealers in maximizing wholesale/retail sales volume, profitability, and customer satisfaction. Coordinate, plan, and implement sales strategy with knowledge and cooperation of district counterparts. Direct and coordinate the field training of new District Managers.

Assumed the position of Training Director as a result of an internal promotion. Responsible for all aspects of the training and management of new franchisees, as well as center managers, through the three-week Cottman Transmission Sales Training Course. Instituted many upgrades to the program, via computer presentations and Webinar programs. Developed a complete Telemarketing Program, using a third party provider, to assist franchisees in marketing their business B to B. Continued to manage an Operations territory of Multi-unit operators, assisting them in all areas of sales, production, and general operations. Additionally, assisted these top franchisees in expansion planning, site selection, and personnel feedback and development. Consistently receive positive feedback, via internal franchisee reviews, as to the knowledge and effectiveness of the Training presentation.

Advanced quickly with this 400+ unit franchiser. Promoted to district manager responsible for two field operation managers covering 80+ units. Implemented many new policies and procedures to improve productivity and motivation for all the centers in the chain. Recognized as Employee of the Month for achievements and attitude in promoting the trademark. Consistently top finisher in sales contests (Guardian / Cottman extended Warranty Contest, 1st place), (Cottman waste oil heater promotion, 1st place). Negotiated management agreements and sale of franchised centers to retain unit count. Strong closing skills and customer satisfaction rating. Trained in all aspects of Cottman policies and procedures relating to the operation of an automotive repair facility. Managed center employees via center visits and through telephone shopping / coaching calls. Assisted franchisees in the use of Cottman procedures and financial evaluation of their center; (profit or loss statements, center break even, repair order studies, etc.).

Responsible for all aspects of daily operation of retail / wholesale multiple location automotive entity from start up of company through sale of entity to a major supplier. Detailed areas include retail / wholesale pricing, sales management of several outside salesmen, collections, all areas of P&L and bookkeeping, employee scheduling, hiring and HR management of full and part time help, multi-location management, accounts payable, purchasing, computer management, coordination of vendor and factory reps., lease negotiations including sale of branch locations, etc.

Education record

Education record