Sr. Principle Business Support Specialist
Process Management and Technology leadership role on a US$100M CRM (Salesforce) and ERP (NetSuite) applications connected via an Enterprise Service Bus (Neuron) solution resulting in a global deployment across 35 countries. Responsible for the program planning, solution design, process design and solutions testing deployed worldwide over four separate release. Led release deployments in 6 countries. Responsible for the education and training of over 500 field staff on deployed solutions.