Robert Fleming Email & Phone Number

Cleveland, Oh, Us

Cleveland, Ohio, Us

Program Manager for our vendor relations team. Responsibilities include leading large projects and being the subject matter expert for our Road Hazard, Points Plus Loyalty Program and Finance Program Elements.Road Hazard - Large scale nationwide program covering a network of 8,000 dealerships. Working cross functionally with our Road Hazard vendor, Sonsio, to continually improve the dealership experience. Assist with reporting out claim tracking data and investigating opportunities to improve processes within the work flow.Finance - Creating relationships with multiple finance vendors in order to provide better visibility to our network of dealerships utilizing our retail selling guide. Assist with project planning to look for better options to promote the program across more customer touch points.Points Plus Loyalty Program - Working directly with our point redemption vendor to manage a program that processes over 2 billion loyalty points yearly. Work on strategies to assist with report audit structures and process flows to help improve the efficiencies for the program.Initiatives include working directly with our Sales Field to solicit feedback on the programs in order to create a better dealer experience. Investigating ways to improve the overall program with regard to cost effective projects and efficiency gain opportunities.Efficiency gains include moving the claim escalation process into our Salesforce platform in order to create an overall better experience for the field and Sonsio.Work directly with our vendor contacts at Sonsio, 360insights, Sunbit, DigniFi and Affirm. Along with being a point of contact for our internal departments.Create, audit and improve SOPs to multiple processes. Created a new training structure that was more ingestible for the field reps.

Cleveland, Ohio, Us

Responsible to launch new projects within the team and help troubleshoot challenges within the system, while also completing day to day operations of the Automatic Ordering Platform. • Perform audits on active AOR dealer data feeds and make adjustments to the data status. • Monitor incoming data feeds from various providers and work with OEM representatives to help establish the data feeds. • Successfully transitioned the Dynamic Retail Selling Guide live inventory feed to our team. • Create SOPs to common processes within our team and updated current SOPs with new efficient processes. • Work closely with IT on projects for our team. • Helped create budget goals for future data costs.• Provide support to our Sales’ field through inventory recommendations for key accounts and assist with questions about the processes of our Automatic Order Replenishment program.

Cleveland, Ohio, Us

Build strategic initiatives and recommendations for our customers.• Spearheaded the launch of the Southeast Toyota AOR program.• Performed testing with IT to ensure the launch of various AOR 2.0 technical enhancements and continued to be a pivotal contact between the DIS team and IT.• Manage training of new Tire Store Associates and created a new learning platform for them to follow.• Leader for pilot programs including the BMW Reynolds Live Pilot and the AOR 2x Delivery Pilot.• Investigated IT challenges with our OEM data feeds and worked directly with alliance auto manufacturers to resolve the problems with data transmissions.

Cleveland, Ohio, Us

Used expert industry knowledge to consultatively sell the Dealer Tire business model to Chrysler branded dealerships.• Analyzed and install automatic replenished inventory through our product screen tool.• Worked with merchandising department to increase our coverage in the 4x4 market.• Performed dealership training via WebEx portal to increase product and program knowledge within the dealership.• Assisted dealers with service lane marketing ideas and materials to drive sales on the service lane.• Created processes for dealers to follow to streamline tire and battery sales within parts and service departments.

Cleveland, Ohio, Us

Provided advice and expert knowledge to program partners on all aspects of the tire industry.• Created relationships with open territory contacts which allowed the dealers to have an avenue to a product knowledge expert.• Practice one call resolution on every call and became a single contact point for dealers.• Assisted with the creation of standard operating procedures for common processes within Carline Services.• Presented new process improvements to fellow team members and management in small group training sessions.• Trained new employees from other departments on the day to day operations of Carline Services.

Cranberry Township, Pennsylvania, Us

Assisted the Executive Chef with the day to day operations of the Prepared Foods Kitchens.• Conduct interviews for prospective team members which increased moral.• Track inventory and order supplies with regard to the needs of the business.• Ensure that all safety food protocols are followed including HAACP monitoring.• Worked with new chefs and food service team members to train on proper food storage and holding temperatures.

Middleburg Heights, Oh, Us

Help guests with service concerns with their vehicles.• Assist internal departments with the completion of service issues on sold vehicles, which increased our customer base.