Managed Salesforce CRM accounts for over 70 sponsors and 300+ marketplace vendors, strengthening partnerships and ensuring high client satisfaction.Coordinated sponsorship activations exceeding $1 million, directly contributing to revenue growth.Led project and workflow management initiatives, optimizing operations and improving team productivity.Performed advanced Excel data manipulation and reporting, providing actionable insights for strategic decision-making.Executed marketing and community outreach efforts, increasing event attendance and community engagement.Oversaw ticket sales and deliverable tracking, improving sales efficiency and fulfillment accuracy.Identified and implemented process improvements, streamlining operations and reducing costs.Maintained and managed website content, enhancing user experience and information accessibility.

Oversaw business administration, including payroll, accounting, and cash management, ensuring financial integrity.Led customer service operations, managing scheduling and dispatching to deliver exceptional client experiences.Managed human resources tasks such as recruitment, policy development, and team onboarding, enhancing company culture and performance.Handled IT management, including website development, content creation, and maintenance, increasing digital visibility.Implemented marketing strategies, leveraging Google Ads to boost customer acquisition and brand recognition.Streamlined recruitment processes through Indeed, leading to the successful hiring of top talent.

Managed health information and maintained patient records, ensuring compliance with HIPAA regulations.Collaborated with teams to support company initiatives and successfully implemented new directives across departments.Trained staff as a superuser for the implementation of new EMR systems, improving operational efficiency.

Led the planning, scheduling, and coordination of front office staff activities, optimizing team productivity.Monitored goal tracking metrics to ensure the team met key productivity objectives.Handled patient services including registration, scheduling, and insurance verification/authorization, enhancing patient experience.Achieved monthly quotas for patient balance collections, consistently meeting or exceeding goals.