- Provide client support and technical issue resolution through e-mail, phone and in person. - Implemented and manage AirWatch MDM application- Implemented and manage JAMF application- Assist clients in support related issues.- Perform creation of new accounts and Email accounts using Office 365- Identify and correct or advise, on operational issues in client computer systems-Maintain peripheral hardware, print services, and all network software. -Assist the System Administrator in maintaining a secure network and network operating system. -Assist the System Administrator in assuring system availability through disaster recovery procedures.-Assist the System Administrator in assuring all workstations are patched and up-to-date -Research and recommend system improvements and upgrades to ensure maximum efficiency and availability. -Install software on network and personal computers. -Provide user support for software-related or hardware-related issues. -Ensure compliance with software licensing requirements and maintains inventory of software licenses. -Maintain an inventory of computer hardware, software, and manuals. -Provide training to staff members as needed. -Assist in developing network-related policies and procedures. -Maintain current knowledge regarding software and hardware trends including software patches and service packs. -Expand job-related knowledge and skills to improve performance. -Utilize help desk software to track all incoming requests. -Manage day to day tasks list with help desk software and update active tickets on a frequent basis.

•Provide user support for software-related or hardware-related issues. •Ensure compliance with software licensing requirements and maintains inventory of software licenses. •Maintain an inventory of computer hardware, software, and manuals. •Provide training to staff members as needed. •Assist in developing network-related policies and procedures. •Maintain current knowledge regarding software and hardware trends including software patches and service packs.•Install software on network and personal computers•Maintain peripheral hardware, print services, and all network software. •Assist the System Administrator in maintaining a secure network and network operating system. •Assist the System Administrator in assuring system availability through disaster recovery procedures.

•Provide user support for software-related or hardware-related issues via Telephone.•Utilize help desk software to track all incoming requests. •Manage day to day tasks list with help desk software and update active tickets on a frequent basis.