Robert Folbigg Email & Phone Number

Ballarat, Vic, Au

Ballarat, Australia

SMS Integration is your solution for all of your Information Technology and creative resources.When working with us, you will receive access to a dedicated team of knowledgeable professionals specialising in tailoring solutions to reduce risk, increase capability and stabilise the cost of IT management for your business.Our team is dedicated to understanding the unique needs of each of our clients, spanning across small business, disability sector, aged care and local government. Our aim is for our clients to free themselves from the burden of IT management and be able to focus on their core business.Our consultants strive to develop long term relationships with our clients, supporting their business to grow through every stage. We have a strong focus on customer service and will take the time to maintain our reputation of providing industry leading solutions. Everything we do is reflected in our motto, ‘Smart made Simple’.

Providing project management and consulting services to local government organisations.

Bendigo, Australia

Responsible for the operation of the regional Victorian Service team, leading a team of thirty-five employees centred in the Viatek Central Victorian office.This role had a strong focus on delivering high quality services to clients within SLA targets whilst maintaining staff morale and company profitability.Liaising with external contractors to negotiate service contracts and terms.Preparing detailed reports and analysis for the Board on a monthly basis.Collaborating effectively with senior managers and staff in the successful integration of service operations across six acquired businesses through Victoria and NSW.Achieved successful delivery of multiple internal projects including integration of Viatek business functions of Finance, Sales, Service & Support

Traralgon

Client Services Manager whilst also managing Viatek’s Gippsland branch office located in Traralgon. This role involved management of twenty six staff across two regional locations. A strong emphasis on positive commercial outcomes to revitalise an under-performing business unit.Promoted into this role after the successful integration of two acquired businessesLeadership and management of technical and administrative staff.Regular travel across two main sites located in Ballarat and Traralgon.Worked closely with staff to increase team morale and lift customer service levels. This restored client trust resulting in excellent growth in the Gippsland area.

Ballarat - Traralgon

Management of a team of ten technical staff, including processes of recruitment, training, rostering, performance management and goal setting. Strengthening internal processes through continuous improvement. Administration of server software and associated backup routines. Maintaining documentation of changes regarding users, functions & systems. Managing the internal & hosted network infrastructure including: firewalls, servers, switches and telephony.

Ballarat

Provide high quality technical service. Work with clients in the capacity of a trusted advisorPerform maintenance of all client infrastructure. Maintain internal and external documentation regarding client infrastructure. Keep accurate time records. Deliver IT projects on time and on budget.

Ballarat Smb Campus

Leading classroom sessions for students studying Certificate 2,3 & 4 in Information Technology