Provide custom web experience for small businesses.

Supports custom and out of the box software solutions purchased from vendors. Develop strategies for improving the reporting and analysis environment. Work with IT professionals such as DBAs, LAN admins, telephony, security and so on in the maintaining and upgrading of systems in our environment.• Collaborate with business personnel concerning project formation, planning, requirements, status and success.• Developed a reporting solution to fill a need that customer care directors had to receive near-real-time statistics via the web. The solution was architected and built using Microsoft Visual Studio .Net, Visual Basic .Net and ASP .Net utilizing web services.• Managed change control processes for customer and purchased systems in customer care.• Proposed and developed a solution to automatically fax customer order information through using Microsoft Access and the Lotus Notes COM object model. This resulted in a savings of an average of three man hours every day.