Robert Forest Email & Phone Number

Toronto, Ontario, Canada

• 1) Negotiate Prices and Source Materials
• Skilled in negotiating prices with suppliers for a broad range of sheet metals, leveraging extensive knowledge of material properties and market dynamics.
• Expertise in procuring high-quality sheet metals such as ASTM A36, cold-formed, hot-rolled steel, and specialty alloys, optimizing quality and cost for diverse mechanical needs.
• Specialize in sourcing a wide array of fasteners including bolts, screws, nuts, washers, and custom… Show more 1) Negotiate Prices and Source Materials
• Specialize in sourcing a wide array of fasteners including bolts, screws, nuts, washers, and custom hardware, ensuring alignment with project specifications and industry standards.
• Continuously assess market conditions and supplier performance to secure superior materials and fasteners at competitive rates.

Mississauga, Ontario

• Update, and modify, and ensure accuracy of ERP systems by processing warehouse production numbers for organic materials (flower) and non-organics (tubes, containers, lids)
• Waste material is handled, destroyed, and maintained in ERP system according to Health Canada guidelines
• As Alternate Head of Security, uphold Health Canada regulations set out in The Cannabis Act, to ensure license holder site meets all required physical security measures
• Maintain site security by… Show more
• Maintain site security by operating, monitoring, and maintaining intrusion detection systems
• As Alternate Head of Security, oversee employees and facility during absence of Head of Security, ensuring all employees following guidelines set out in The Cannabis Regulations and taking appropriate measures outlined.

• Listened carefully and understand customer requests and inquiries, in a high-volume inbound call center
• Leveraged a knowledge base and informational materials to offer guidance to callers and provide them with accurate information
• Escalated concerns/questions as needed
• Represented the Ontario Public Service professionally to callers

• Tracking IT Help Desk inbox, responding to emails a day regarding various software and hardware related issues, and escalated these issues to the appropriate 2nd and 3rd level support groups as needed.
• Monitoring IT Help Desk phone queue, responding to daily calls regarding various software and hardware related issues, and escalated these issues to the appropriate 2nd and 3rd level support groups as needed.
• Performing the retrieval, setup, and modification of IT Assets including… Show more
• Performing the retrieval, setup, and modification of IT Assets including desktops, monitors, phones, laptops, docking stations.
• Setting up cellular phones for clients including BlackBerry, iPhone, and Android devices using UEM Client, ensuring devices were actively synched with work email and calendar. Show less

• Troubleshoot various hardware problems including malfunctioning printers, monitors, phones, and laptops, ensuring prompt resolution of issues and effective customer service.
• Effectively communicating with other staff members including telecommunications specialists, network specialists, and administrators in order to escalate and resolve problems in a timely manner.
• Creating, responding to, and closing FEWS work tickets in order to respond to customer inquiries.

• Conducted live chat sessions with internal clients using CCX Web Chat Agent, remotely troubleshooting various software and hardware issues
• Operated in a workbench environment, creating accurate and detailed tickets for 2nd and 3rd level support groups using BMC Remedy Service Desk for the support of 500+ internal staff members
• Reactivated, created, deleted, user accounts by using MS Exchange, Active Directory, other in-house macro software
• Modified, created, and edited permissions… Show more
• Modified, created, and edited permissions of distribution lists for internal staff members using MS Exchange
• Created user mailboxes using the Exchange Server, ensuring accuracy of user information and timeliness of mailbox creation Show less