Robert Forker Email & Phone Number

Wallingford, Ct / Bangor, Me

Team Supervisor / Training Consultant for two Area Customer Contact CentersHired and mentored two small,diverse and talented training teams offering expertise in customer service to sales skills, wireless technology, technical support skills and leadership inititives.Managed the curriculum facilitation and monthly SME reviews for the Entry Level New Hire curriculum and facilitatipn techniques, center embedded update training and center leadership training.Won numerous awards for my work as a member of the planning and facilitation team for the transition of the Bangor Call Center to Verizon Wireless.Expert Classroom Administrator and Scheduling Coordinator

Berlin, Connecticut

Customer Service Floor Supervisor responsible for a 24 representative inbound ACD team.One of the initial supervisors for the start-up initiaitves for a new service to sales center.Team administrator, mentor, coach, customer escalations and winner of the 1st Service to Sales Award for the first team to reach the new sales goal for increasing product revenue to exising cusomer base initiaitve within the first 90 days.

East Hartford, Connecticut

Manager of the Technical Support team responsible for the sale, design, development, administration, implementation and maintenance of landline data packet backup networks in the Connecticut, Massachusetts and Rhode Island Area; Major clients included: The Hartford, Yankee Candle.Renewed, mentored and enhanced the team profile with the exisitng client leadership teams creating additional opportunities of respect, good will and increased revenue.

Overland Park, Kansas

Managed dual corporate curriculum development teams and their initiatives as part of Sprint's National Sales and Customer Service Training Organization.Training Supervisor with dotted-line reporting responsibilities for 40 senior facilitators in five national call centers offering recruiting assistance, classroom observation,individual feedback and coaching sessions and classroom administration.Leadership Consultant and Certified Facilitator for the following courses and events: (Blanchard) Situational Leadership; (Bridges) Transitional Management; (Franklin/Covey)Seven Habits for Managers; (Achieve Global) - Creating Satisfied Customers, Stellar Services and Selling Naturally.

Purchase, New York

Customer Service Training SupervisorInbound Collections SupervisorSenior Customer Service TrainerSystens AnalystCustomer Service Representative