Robert Franitza Email & Phone Number

Racine, WI, US

Quad - Burlington Commercial & Specialty

• CUSTOMER SERVICE
• Initiate and maintain consistent communication through e-mails and phone conversations with the customer updating them on the production status of their projects.
• Advise the customer of any alterations or changes in the production of their project during production which will require their approval before proceeding.
• Initiate and maintain communication with the manufacturing process to determine the best methods and relay that information to the customer and sales for final approval.
• Immediately address all concerns and problems raised by the customer to resolve and agree upon a course of action and amicable resolution.
• Recognized by management for outstanding service to customers and sales representatives.PROJECT MANAGEMENT

Racine / Kenosha / South Milwaukee

I will be retiring at the end of December of 2021 and will be looking for a part time opportunity.I have a varied set of experiences ready and willing to help your organization. I am available for phone or in person interviews.

New Berlin

• CUSTOMER SERVICE
• Initiate consistent communication through e-mails and phone conversations with the customer updating them on the production status of their project.
• Advise the customer of any alterations or changes in the production of their project during production which will require their approval before proceeding.
• Initiate communication with the manufacturing process to determine the best methods and relay that information to the customer and sales for final approval.
• Immediately address all concerns and problems raised by the customer to resolve and agree upon a course of action and amicable resolution.PROJECT MANAGEMENT
• Initiate orders into production, verifying that the estimate specifications are consistent with production methods.

New Berlin

• CUSTOMER SERVICE
• Initiate consistent communication through e-mails and phone conversations with the customer updating them on the production status of their project.
• Advise the customer of any alterations or changes in the production of their project during production which will require their approval before proceeding.
• Initiate communication with the manufacturing process to determine the best methods and relay that information to the customer and sales for final approval.
• Immediately address all concerns and problems raised by the customer to resolve and agree upon a course of action and amicable resolution.PROJECT MANAGEMENT
• Initiate orders into production, verifying that the estimate specifications are consistent with production methods.

 Project manager, customer service, estimator and account representative for the Specialty Products and Print divisions Consulted with customers to determine product needs, present ideas and offer solutions Initiated a work flow system which increased production rates and reduced errors and waste  Communicated with customers and vendors regarding the.

 Contracted with vendors for products and services not available in house Adhered to strict production time lines for delivery of services and materials to meet scheduling deadlines and customer expectations Scheduled transportation of outgoing and incoming products to align with production schedules Maintained quality assurance standards with vendors.

 Maintained existing and developed new accounts for a post-press laminating and finishing converter Identified customer needs and requirements and offered appropriate products and services  Created sales presentations to aid customers in understanding services offered Compared production and estimated costs for profitability and accuracy

 Utilized experiences as a project manager, estimator, and purchasing agent to assist a west coast account representative with the sale of POP and POS products using local production and distribution facilities Managed house accounts and mentored an account representative in production techniques Evaluated estimating and production procedures and.

 Translated customer project information, verified against estimate for accuracy and created print production documents and mock up samples  Purchased and scheduled all material and outside production services Forecasted, prioritized and maintained production schedules with the operations manager to ensure prompt completion and delivery of final.