Robert Frevel Email & Phone Number

Halethorpe, Maryland, United States

• Audit operations and logistics for 100+ truckers on a weekly basis
• Generated, analyzed, and configured over 1,000 lines of logistical data weekly
• Corresponded daily through emails, IM, and phone calls with Terminal Managers, Accountants, Operations Specialist, and clients to correct data and operational incongruities
• Generated weekly invoices of over $350,000 for our national clients
• Drafted KPI reports and inputted weekly profit tracking information for C-suite executives
• Trained and Audited fellow revenue analysts across 4 major accounts by auditing large pools of data and financial reports

Baltimore, Maryland, United States

• Analyze large function contracts to effectively purchase perishable goods to lower spillage
• Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability
• Manage and operate all steaming operation: order inventory, project management, manage personnel, steam crabs for over 1,000 people on a weekly basis, and execute delivery for locations around Maryland.

Baltimore, Maryland, United States

• Led the Customer Centricity Initiative which increased customer retention
• Gather and analyze large sets of data, utilizing company CRMs to increase customer experience
• Share data findings with Marketing to increase customer retention and customer acquisition
• Track customer desires and dislikes in order to assist management understand customer needs and update offerings.
• Upheld amenability, quality and service standards to ensure legal compliance
• Provided world class customer service to customers to resolve issues and answer questions rapidly

Fulton, Maryland, United States

• Mastered and passed the Nationwide Mortgage Licensing System exam
• Analyze credit worthiness, calculate risk, and provide unique financial solutions.
• Originated loans and assisted customers with identifying the best mortgage that accomplished their financial goals
• Assisted customers along the mortgage process from start to finish and ensured they were receiving world class customer service
• Selected to mentor new mortgage loan originators to help them achieve their goals
• Won multiple company wide performance incentive awards

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bachelor'S Degree, Economics, Business Administration, Communications

High School Diploma, General Studies