Robert Friend Email & Phone Number

Palm Coast, Florida, United States

Oversee a three-member team with accountability for keeping time records for all team members, purchasing, and stocking supplies. Provide quality cleaning services for commercial and residential properties. Perform detailed cleaning including sweeping and scrubbing all hardwood floors and applying Murthy's Oil to cabinets.

Westminster, Colorado, United States

Supervised and ensured adherence to Standard Operating Procedures, safety guidelines, and health regulations. Led efforts to develop comprehensive solutions focused on improving quality of service, customer satisfaction, and staff retention.Decreased food costs by identifying and eliminating inventory challenges including excess ordering, inefficient storage, and inadequate waste management. Provided vital structure by directing daily pre-shift and weekly departmental meetings with a focus on driving team communications.Revitalized underperforming areas; increased productivity by implementing processes to enhance staff accountability and team member recognition. Shaped a productive environment while managing over 75 staff members through professional training, schedule development, and performance evaluations.

Westminster, Colorado, United States

Generated stability while directing front and back of house operational efficiency for this location, which produced ~$2.5M in annual revenue. Evaluated work instructions and procedures to identify areas of improvement in productivity, service, and safety efforts. Facilitated inventory control for meal and beverage preparation; ensured alignment with budget, customer demand, expiration dates, and cost-containment efforts. Embraced responsibility for researching and coordinating cost-effective services including equipment maintenance, repairs, pest control, and waste removal. Facilitated reductions in labor costs and turnover rates.Maintained a safe, secure, and healthy environment by establishing and enforcing sanitation standards and procedures. recognized as the training store for VICORP; partnered in training efforts and management / crew member development for placement across various locations.

Lakewood, Colorado, United States

Managed budget facilitation, payroll, cost-containment, general accounting, and full P&L accountability while ensuring seamless operations dedicated; served ~650 patrons daily. Conducted recruiting efforts; provided onboarding and training with a focus on maintaining the highest service standards. Improved customer loyalty while managing over 50 kitchen and wait staff professionals.Accomplished monthly sales objectives for 10 consecutive periods. Ensured quality execution by implementing effective waste-reduction strategies, processes, and operating procedures. Maintained inventory control; processed ordering of food, supplies, and equipment.