Deliver outstanding remote and on-site technical support, ensuring timely and effective issue resolution.Install, configure, and troubleshoot a range of IT equipment, including computers, docking stations, phones, monitors, printers, networking devices, and servers.Manage deployment and maintenance of cloud resources, enhancing client operations.Administer Microsoft 365 tenants, overseeing user onboarding/offboarding, troubleshooting email issues, and implementing security measures.Engage in sales activities including prospecting, reaching out to potential clients, setting up discovery meetings to assess IT needs, recommending tailored solutions, and creating and negotiating proposalsMaintain high customer satisfaction levels by delivering exceptional service and support.Stay current with industry trends and emerging technologies to offer innovative solutions.

Support existing IT infrastructure, MS Servers, Networking equipment and all other IT related devices. Maintain Active directory and Exchange accountsManagement of Sophos firewallsDeployment and monitoring of RMM software, Antivirus software, Veeam backup solutions, and Apple business manager /mobile device management solutions.Respond to and resolve customer tickets in a efficient and timely mannerDeveloping and updating documentation and standard operating procedures. Installation, maintenance and troubleshooting of Digital watchdog camera systems. Installation maintenance and troubleshooting Assa Abloy access control hardware and software. Installation, maintenance and troubleshooting Latch access control hardware and software.

Setup and maintenance of windows-based computers, daily support of 150+ users and computers (on prem and remote). Troubleshoot and resolve daily PC issues including malware/virus removal, install and repair of computer hardware, software, and peripherals.Maintain ticket management of daily interactions and remedial actions.Set up new hire accounts and mailboxes, Process terminations.Set up and supported remote user connectivity during Covid-19 pandemicCommunicate with vendors to order IT equipment or set up repair services.

Guide customers and Field Technicians through established troubleshooting procedures to identify and resolve complex technical problems, de-escalate and resolve various customer problems/inquiries while maintaining a balance between company interests and customer satisfaction, knowledge of WAN and LAN technologies, computer networking and terminology including knowledge of Microsoft and Apple operating systems at the end user level. Create and edit user accounts, addressing user tickets regarding hardware, software and networking. walking customer through installing and troubleshooting applications and computer peripherals.

configuring hardware and software, setting up peripherals such as printers, repairing equipment, and providing daily support for computer network users. Adding and deleting user accounts, editing user groups and assisting users with updating passwords.

Troubleshooting, analyzing and repairing problems of computer elements such as desktop computers, laptops and various components/peripherals. Performing computer installation and operating system configuration, Administering and monitoring performance of LAN/WAN network using remote connection tools (Meraki).

Strong public speaking and interpersonal skills, leadership role assisting faculty and tutoring students. Planning and setting up events for school staff and students.

Work with management to plan daily tasks and goals for your team. Manage team of drivers to complete assigned tasks. Assist in assuring the inventory is in the proper designated areas of the lot at all times. Track missing units and help with a physical inventory on a periodic basis. Present quality customer service, Work with auctioneer to verify system information accurately represents vehicle.