I have gained many transferable skills and valuable experience during my time with this small but busy family business. The enterprise is retail based, but also has an online presence which I am largely responsible for. This has allowed me to develop my IT and administration skills as well as my customer service skills. Highly organised with a proven track record for driving sales, I am able to manage conflicting priorities, ensure the highest standards of service and play a key role in the company’s success. I have developed my leadership skills through standing in when the Manager is absent, which has boosted my confidence in my own abilities. *Providing the first point of contact for customers, whether face to face, over the telephone or via email; dealing professionally with all requests and queries *Providing the highest service standards to ensure the company maintains a good reputation and good feedback is received*Deputising in the Manager’s absence – running the store, opening and closing, cashing up the till, supervising the staff, setting the safes and doing the books *Dealing with customer complaints and resolving any problems*Day to day running of an online jewellery store and website for the business*Overseeing the sales order process – taking orders, discussing customer requirements and providing knowledgeable advice*Meeting and greeting visitors to the store in a warm, respectful and courteous manner*Producing professional replies to customer enquiries via email and letter*Issuing refunds to customers*Offering customers alternatives and actively up-selling *Accurately updating records*Using Microsoft Office programmes to carry out administrative tasks