Robert G. Email & Phone Number

Fall River, Ma, Us

Mansfield, Massachusetts, United States

• Trained staff on picking using scan gun, safety, and forklift, order picker, narrow aisle reach truck, and Motorized pallet jack.• Performed inventory control during my shift and Checked customer orders for quality and packed them.• Troubleshoot problems to resolution, adhere to strict safety, quality, and production standards. • Used a forklift, order picker, narrow aisle reach truck, and Motorized pallet jack to various locations throughout the Distribution Center to locate materials and fulfill orders.• Practice good housekeeping and keep inventory neat, clean, and teamwork

Taunton, Massachusetts, United States

Collaborated with team members to facilitate returns quickly and provide outstanding customer service.Check in all drivers using Excel spreadsheetsDistributed returned merchandise to appropriate store departments or palletized for liquidation.Unloaded, inspected and stored routes damaged and returned products every night.Operated electric pallet jack, forklift and manlift.Adhered to company safety guidelines to minimize warehouse accidents.

Middleboro, Ma

• Used Microsoft Office excel, word, teams, and outlook• Conducted counts and audits of inventories to identify and resolve discrepancies in records.• Receive all sales orders, and orders are prioritized and processed as soon as the product arrives in Finished Goods• Reviewed order data to verify transactions and shipping dates.• Orchestrated routing by producing accurate shipping documentation and package labels.• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.• Maintained accurate computer records of materials weights and bill amounts and identified variances.• Updated database with changes in carrier status.• Worked effectively with shippers to resolve shipment issues, damaged materials, and shortages.• Utilized forklift, order picker, narrow aisle reach truck, High Racker, and Motorized pallet jack to various locations throughout the Distribution Center

Taunton, Massachusetts

• Trained Staff on picking using scan gun, safety, forklift, order picker, narrow aisle reach truck, and Motorized pallet jack.• Led the 2nd and 3rd Shift in my Shipping Department for over 1 Year and 7 months while working 14hr days and 70hr work weeks • Managed warehouse Queue to best determine strategy. This strategy would evaluate how effectively we can satisfy the customer and overtime.• Used Microsoft Office to complete reports nightly. Created Reports. Used Eclipse to run reports to manage the department better.• Bridge position used to develop supervisory skills. Approved hours in the department. Managed projects throughout the Warehouse. I have assisted other departments when necessary.• A significant role in the Management of improving warehouse pick flow. Focusing inventory on a condensed area to cut pick times in half and improving processes around this to accommodate.• Provide a safe work environment for all Warehouse Personnel and promptly resolve any issues revolving around safety, equipment, and forklift issues.• Schedule Team and Department meetings to help motivate Staff, coordinate training/projects, and create a team-based culture in the Warehouse.

Stoughton, Massachusetts

• Trained staff on picking using scan gun, safety, and forklift, order picker, narrow aisle reach truck, and Motorized pallet jack.• Preformed inventory control during my shift and Checked customer orders for quality and packed them.• Troubleshoot problems to resolution, adhere to strict safety, quality, and production standards. • Used a forklift, order picker, narrow aisle reach truck, and Motorized pallet jack to various locations throughout the Distribution Center to locate materials and fulfill orders.• Practice good housekeeping and keep inventory neat, clean, and teamwork

Bridgewater, Massachusetts

• Answer inquiries by clarifying desired information; researching, locating, and providing information. • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features • Explain products or services and prices, and answer questions from customers. • Obtain customer information such as name, address, and payment method.• Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product

Plainville, Ma

• Trained staff on count room procedures• Troubleshooting of money counting machines. • Count, verify and strap a high volume of currency • Work with team to remove, exchange and collect all slot machine case drop boxes • Ensure the accuracy and thoroughness of all transactions & counts • Input finance data into soft count computer system • Exercise good judgment in reviewing accounting paperwork • Maintain confidentiality of all casino operations data • Work in confined space under full-time video and audio surveillance • Received Massachusetts Gaming License

Fall River, Ma

• Trained staff on use of Comcast Vision and CSG billing programs for Day of Job Program • Receive inbound and outbound calls professionally and Reschedule appointments • Educate customers on services and features available with their services • Troubleshoot equipment and assist customers with resolving their equipment issues • Take Credit/Debit card Payments • Edit/Create work orders

Fall River, Massachusetts, United States

Lead merchandising agents throughout the Northeast RegionDevelop and maintain an effective activity schedule and ensure compliance to the time frame. Coordinate with customers and design various store décor plans and provide upgrades.Monitor all placements for the store section and allocate resources appropriately at Home Depot and Toy R Us StoresAnalyze the staff working and recommend changes to initiate better working of the store.Used a Plan-O-Grams

Raynham, Massachusetts, United States

Lead and trained associatesParticipated as a member of the store management team to ensure overall quality customer service.Performed department sales recaps and ordered inventoryCompleted inventory using an LRT (Laser Radio Terminal) gunStocked shelves, unloaded trucks, and built displaysUsed a forklift, order picker, and narrow aisle reach truck

Fairhaven, Massachusetts, United States

Lead and trained associates Participated as a member of the store management team to ensure overall quality customer service.Performed department sales recaps and ordered inventoryCompleted inventory using an LRT (Laser Radio Terminal) gunStocked shelves, unloaded trucks, and built displays

Bachelor Of Arts (B.A.), General Studies Concentration In Business Management And Human Resources

I made the Honor Roll in the Summer of 2018, Fall of 2018, and Summer of 2022.

Associate In Arts, General Studies

I was awarded Dean's List in the Fall of 2013.

Associate In Science Degree In Computer Information Systems, Cyber/Computer Forensics And Counterterrorism

I was awarded Dean's List in Fall 2010, Fall 2011, Spring 2012, and Spring 2013.

Computer Service Technician / Network Installer, Computer Installation And Repair Technology/Technician And Network Tech

I was awarded Highest Academic in the class.