Robert G. Email & Phone Number

Elk Grove, California

San Francisco, California

New Job

Napa

Contract Work - Desktop Support II

Rocklin, Ca

Support Bank Platform Applications, Data, On Call Support 24/7, Alkami, Hawksoft, Docusign, 2012 Servers, Account Access Levels.Support Desktop systems, Imaging systems, MS Office 2010, Vpn access, AD Admin, Manage ticket que’s, Cell Support iPhone~Android~Blackberry, Good Enterprise Admin, Network Printer Support, Cisco Anyconnect Vpn Admin, Shavlik 3rd Party Patching, Web Application Support, Osi Banking App Support, Banking Printer/Cash Dispense Support. Windows 7 Rollout Project.

Napa, Ca

Support of Desktop issues, hardware & software, update system names & data entry on changes. Client software updates for pushes to systems in the future. Mapping drives & printers per changes. Roll outs from XP Pro to Windows 7 image machines for data backups. Upgrades hardware on laptops & Software.Wireless Internet Support - Winters Broadband Helpdesk Support - Configured Routers & home office networks

Novato, Ca

Supporting POS Store Systems on Win2000, Tradewind applications, networkingprinters, hardware replacements, Dell Certified Tech, Exchange Admin, MS Office products DSL - Dialup accounts & support, Cisco Pix- DSL Modems -Switches and Win2k servers. Dameware, Ghost Image machines, Work with Vendors on DSL issues.

San Francisco Bay Area

Contract Work:Supporting 100 users in SF office, System builds, laptop support, exchange administration, Share Point web access, group creations, EFax admin, I-rove dial-up admin, system ordering, inventory of all equipment, Track-It Admin, Cingular support, Blackberry Support/ Exchange Support, hardware support on IBM Laptops & Desktops, adds moves and changes, Cisco IP Phone support admin, printer hp support. Konica Scanner Admin support

St Helena, Ca

Support Desktop systems, Laptop repairs, Imaging, Outlook Email Support, Office products, Vpn access, create network accounts, manage ticket que’s, Blackberry’s, network printer creations, Printer Label Support with printer drivers and formats templates, Cisco VPN installs, wireless configurations, hardware laptops & systems, phone support for helpdesk, account domain administration, adds moves & changes. POS register support.

Novato, Ca

Support of Desktop hardware & software, Dameware/Remote Software. Troubleshooting network issues, Email issues, Printing problems, Telecom issues, Word & Excel trouble shooting; Store Support with POS Registers, Dedicated NT 4.0 server & Logical server. PCAnywhere 9.2 Version to systems troubleshooting Pos.

San Francisco Bay Area

Supervised supported and trained 20 Help Desk technicians. Remote Access Support, configure Dialup Networking Protocols, VPN services through DSL/Cable modems, 2nd level support desktop applications, Lotus Notes R4.6/R5.0, IE 5.0 & Netscape 4.08, Microsoft office 97, OS Novell/NT4.0, Win98, Windows XP, & Windows 2K. Troubleshoot network problems with connectivity & file access. On call support 24/7 for RAU access.

• Supervised 65 Help Desktop technicians, and responsible for training and scheduling. Floor lead first level support basis. 3rd level support to vendors & or customer support issues. Supporting Lotus Notes 4.5 installs Id s software setups, Remote access installs. Network setup on laptops, Emulator 3270 sessions, Configure TCP/IP protocols for desktops & laptops; support mainframe applications, Office 97 products, and Outlook 98. • Administration NT 4.0 servers, creating account profiles, user level access, & shared unit folders. Scheduled weekly backups, add new printers, & restores of personal data. Site support on hardware & software issues. Supporting email systems such as Lotus Notes 4.6/Outlook 98 & 2000. Set up of accounts, mapping personal drives. Laptop support IBM 600E, Compaq 530, & Toshiba. Ghost image IBM & Toshiba laptops/desktops.

Tech Cert, Computer Systems Networking And Telecommunications, A

15 week course in Computer Networks & Systems OS

Education record