Lead operator for this client represented the data center in meetings or projects involving production. Monitor the Data Center floor and the NOC (networking operating center) for security, circuit integrity, servers, server applications, dealer clientele, operations, ticketing, problems, maintenance, and overall integrity of the working environment with over 900 endpoints. Monitor TSM (Tivoli Storage Manager) and production monitor for ESP mainframe schedule. Responsible for Sev1 and Sev2 tickets - assign and escalate to a bridge call when required or requested by the customer. We also continue to follow all Customer related tasks such as print, check processing, handling support calls from GST Dealer Clientele, contacting vendors for network issues or hardware, etc...

Under general guidance of the Support Supervisor, while monitoring the NOC (Network Operating Center), Data Center, Tivoli Storage Manager (TSM), and production monitor for ESP mainframe schedule. The lead controlled the work flow of the production systems and online applications using the available computer resources across multiple platforms. Operates peripheral equipment and controls computer-generated output if needed. Perform the restarts of production jobs when required. Provides work assignments across multiple shifts to other operations team members as needed.

Responsible for managing a warehouse which houses boxed files and a vault for storing magnetic media. Duties include coordinating a vault management system that services over 200 clients in preparation for a disaster recovery plan.

Worked as a consultant and contracted to Compass Bank. Responsible for installation of software, PC workstation, Network connectivity, backups, and application installs. .

Responsible for ensuring system integrity and start-up, monitoring system for error conditions, documenting problems, provided technical support for the help desk, and system support when requested. Provide training for operators in the distribution, scheduling, and editing of input / output.

Monitoring and operating a highly technical data center utilizing an Amdahl 5890/600E in unison with two IBM 3090's. The primary concern is to provide the highest percentage of up time through the use of a single mode or dynamic partition of four main systems

Production Control Supervisor (04/88 thru 02/90) -- Supervised the maintenance and accuracy of a production schedule in preparation for daily batch processing.Computer Operations Supervisor (08/86 thru 04/88) -- Supervised a conversion between DOS/MVS to OS/MVS on an operational level while sustaining an interface with management, users, programmers, and operations in general.Administrative Data Processing Operator (11/84 thru 07/86) -- Hired to work the OS/MVS side during a transition from a DOS environment to provide training in OS/MVS JCL through the use TSO and ROSCOE.

Data Control Technician (11/83 thru 11/84) -- Duties included monitoring the system and production schedule, utilizing an automated scheduling system. Resolve JCL errors, logic errors, and discrepancies involving the customer or the programmer. Data Entry, and report distribution.Lead Operator (11/80 thru 11/83) – Operated an IBM 3083, IBM 370/168 and an IBM 4331. Responsibilities included training, scheduling, and system maintenance.