Robert Galam Email & Phone Number
@nianticlabs.com
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Who is Robert Galam? Overview
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Robert Galam is listed as Program Manager at Scopely, a company with 2883 employees, based in San Francisco Bay Area, United States, United States. AeroLeads shows a work email signal at nianticlabs.com and a matched LinkedIn profile for Robert Galam.
Robert Galam previously worked as Systems & Tools Program Manager at Niantic, Inc. and Operations Manager at Niantic, Inc.. Robert Galam holds Bachelor Of Arts (B.A.), Psychology from University Of California, Davis.
Email format at Scopely
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AeroLeads found 1 current-domain work email signal for Robert Galam. Compare company email patterns before reaching out.
About Robert Galam
Robert Galam is a Program Manager at Scopely. He possess expertise in powerpoint, microsoft office, microsoft excel, customer service, microsoft word and 37 more skills. Colleagues describe him as "I had the pleasure of working very closely with Robert at Wargaming NA. Robert is a deeply technical professional, he is very detail-oriented creating the workflow with a high and vast knowledge of the game industry. Robert understands and knows the product and answers promptly always provides a quick and accurate assist. Also, he is comfortable to provide clarification and descriptive information about the products with the focus on clarifying any question anybody has always with a great communication to explain. Robert has a high ability to risk analysis. Also, he always brings smart solutions to the most complex problems. Overall Robert is a professional team player, always open to help, learn and grow. Those combinations of his qualities make Robert a unique professional I have learned a lot with him, Definitely, I highly recommend him for any position he is applying for."
Listed skills include Powerpoint, Microsoft Office, Microsoft Excel, Customer Service, and 38 others.
Robert Galam's current company
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Robert Galam work experience
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Systems & Tools Program Manager
Current- I lead the adoption of innovative technologies to improve player support at Niantic. I focus on equipping our Player Experience team with the best tools and processes to deliver exceptional global support.
- I manage product or technical integrations with our support infrastructure, ensuring smooth implementation and use.
- I research and implement cutting-edge solutions in AI, automation, and self-service to boost efficiency and player satisfaction.
- I collaborate with various teams, keeping everyone informed on projects, improvements, and operations.
- I analyze data to identify areas for improvement and implement solutions using new technologies and processes.
Operations Manager
Current
Player Support Product Lead
Player Experience
- At Jam City, I transformed player support to make every interaction positive. Here's how:
- Used data to identify problems caused by game updates and live events, keeping players happy.
- Created streamlined procedures to proactively address player issues, resulting in a $20,000 monthly reduction in refunds.
- Led the switch to new support software for smoother and more efficient support across all major Jam City games.
Product Specialist: World Of Tanks And Hybrid Wars
- World of Tanks, North America: Used data analysis & process improvement techniques to enhance live ops & player experience.
- Analyzed player support data to find areas to improve wait times, resolution rates, and satisfaction.
- Used player feedback (DSAT) to identify players at risk of quitting and took action to keep them engaged.
- Built a self-service library with helpful articles for World of Tanks and Hybrid Wars games.
- Tested new game updates and reported problems to the developers for quick fixes.
- Helped players during outages by keeping the community informed in their language.
Customer Service Representative Ii
- Solved complex problems like billing issues and hacks, keeping players' money safe and accounts secure.
- Listened to player feedback to understand what they wanted and made changes to improve the game.
- Made support more efficient, reducing customer wait times from 7 days to less than a day.
- Moderated online communities to keep them safe and fun for players.
- Provided technical support for different devices (Windows, iOS, Android) so players could enjoy the game smoothly.
Colleagues at Scopely
Other employees you can reach at scopely.com. View company contacts for 2883 employees →
Pearl Kaewpanya
Colleague at Scopely
Los Angeles Metropolitan Area, United States
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WA
Willbert Alvarez
Colleague at Scopely
Barcelona, Catalonia, Spain, Spain
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GS
Gustavo Schefer
Colleague at Scopely
San Francisco Bay Area, United States, United States
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GA
Guillem Arman
Colleague at Scopely
Barcelona, Catalonia, Spain, Spain
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IB
Ismael Burgos
Colleague at Scopely
Greater Barcelona Metropolitan Area, Spain
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SA
Sehaj Arora
Colleague at Scopely
Ludhiana, Punjab, India, India
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NN
Nghia Ngo
Colleague at Scopely
Carlsbad, California, United States, United States
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MP
Miriam Perez
Colleague at Scopely
Seville, Andalusia, Spain, Spain
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MR
Michael Renald
Colleague at Scopely
Bengaluru, Karnataka, India, India
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AT
Aaron Tsai
Colleague at Scopely
Los Angeles, California, United States, United States
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Robert Galam education
Frequently asked questions about Robert Galam
Quick answers generated from the profile data available on this page.
What company does Robert Galam work for?
Robert Galam works for Scopely.
What is Robert Galam's role at Scopely?
Robert Galam is listed as Program Manager at Scopely.
What is Robert Galam's email address?
AeroLeads has found 1 work email signal at @nianticlabs.com for Robert Galam at Scopely.
Where is Robert Galam based?
Robert Galam is based in San Francisco Bay Area, United States, United States while working with Scopely.
What companies has Robert Galam worked for?
Robert Galam has worked for Scopely, Niantic, Inc., Jam City, and Wargaming America.
Who are Robert Galam's colleagues at Scopely?
Robert Galam's colleagues at Scopely include Pearl Kaewpanya, Willbert Alvarez, Gustavo Schefer, Guillem Arman, and Ismael Burgos.
How can I contact Robert Galam?
You can use AeroLeads to view verified contact signals for Robert Galam at Scopely, including work email, phone, and LinkedIn data when available.
What schools did Robert Galam attend?
Robert Galam holds Bachelor Of Arts (B.A.), Psychology from University Of California, Davis.
What skills is Robert Galam known for?
Robert Galam is listed with skills including Powerpoint, Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, Event Planning, Research, and Data Entry.
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