Improved inventory accuracy at multiple 3PL locations within the US to 99% levels from 89%. Manage international freight movement into the US and Mexico as well as domestic transportation requirements while implementing tracking systems. Order materials needed for projects from international suppliers to deliver to warehouses or project locations. File freight claims and negotiate resolution to lost or damaged materials. Manage the review and approval of 3PL inventory invoices and international freight invoices. Create various reports regarding inventory and international freight tracking and billing.

Responsible for management of imported project materials, carrier relationships and facilitating inventory movements within 3PL warehouse operations. Negotiate 3PL warehouse contracts, train on Republic Elite SOP's for storage and handling of fragile materials. Conduct 3PL physical inventory audits and maintain inventory accuracy within corporate systems. Negotiate and purchase cabinet materials from international suppliers ensuring delivery to work site or 3PL warehouses in advance of project deadlines. Perform quality audits on materials at warehouses while driving process improvement projects related to Supply Chain functions. Conduct annual Import Carrier RFP to maximize freight spend savings opportunities.

Coordinate Material storage requirements with Supply Chain and Production Planning for both Raw Materials & Finished GoodsManage team responsible for scheduling retail outbound shipments to Walmart, Costco, PetSmart, etc.Responsible for the 700,000 sqft Distribution Center and raw materials storage in the Production PlantDeveloped plan and layout approved to significantly improve small package shipments for Dotcom accountsEstablished SAP KPI reporting and set new productivity standards

Led two ERP corporate projects for Supply Chain / Distribution – Epicor & MS DynamicsManaged three company-owned Regional Distribution Centers and a 3PL operation (TX, GA, IL,CA) – responsible for total order fulfillment process (pick, pack, ship, inventory control, returns)Managed inventory supplied from domestic and international suppliers maintaining 99.9% accuracyUtilize WMS with RF capability to accurately pick, pack and ship customer shipmentsDevelop & measure KPI’s to manage quality, workload and optimize work plans - maintained at 99.9% On-Time Shipping PerformanceDesigned warehouse layout for relocation of existing Distribution Centers - created slotting modelsServe as Project Manager for Supply Chain Projects to improve productivity, optimize inventory levels, and simplify supply chain functions.Developed C-TPAT requirements and compliance for Supply Chain functions - Tier 1 & 2Held Transportation Manager role managing contracts for full truckload and LTL carriers to service our accounts - annual RFP's with truckload carriers, updated routing guides, and analyzed freight data

Promoted to start new distribution facility serving Colorado, Oklahoma, New Mexico, Louisiana, and Texas marketsSpecialized in project consolidation of appliances, flooring, cabinetry and other products for residential and commercial building and remodeling with on-site white glove delivery and installationManaged the warehousing of seasonal inventory to be delivered within 24 hours with on-site installationNegotiate 3PL on-site driver team contracts and manage 3PL activity for Houston, Denver and DallasResponsible for Customer Service team, resolving customer issues and project scheduling

Assisted in the development of the Home Depot Supplier Compliance ProgramStarted a high volume distribution facility that served the Oklahoma, New Mexico, Louisiana, and Texas marketsCross docked approximately $35 million in products to Home Depot Stores each monthManaged 3PL running dock operations and 3PL dedicated carrier for store deliveriesCreated database used to track errant shipments and supplier compliance which was key component driving quality improvement

To implement a new web based sales tool allowing for proposal quotation, sales tracking and order management. Approximately 150 major North American business partners would have to successfully implement the tool by January 2002 as well as partners in Caribbean / Latin America and Asia. Project Responsibilities: * Manage North American partner relationships and communications for project implementation. * Develop implementation plan for each partner and track / report progress. * Create technical functional requirements documents, cost / benefit analysis, and prioritize with development teams. * Develop internal Nortel test requirements as well as partner acceptance testing requirements. * Coordinate resources from Sales, Marketing, Operations, Product Management and Information Technologies to meet timelines. * Provide strategic opportunity evaluations to management for consideration in future development. * Schedule and conduct regular internal and partner status reviews with executive management. * Create tools training guidelines and set regional training schedule. * Provide partner engineers, purchasing and sales managers with tool demonstrations and document feedback for analysis.

To create a new strategic call center supporting sales proposals, strategic reporting, and customer satisfaction issue resolution for North America. To provide full project life cycle support to the development of a web based sales proposal discounting tool also providing opportunity reporting and valuable win / loss data. Project Responsibilities: * Consolidate various data resources for financial and strategic market analysis utilized in the development of marketing programs. * Document departmental management / end user requirements for web tool and obtain authorizations. * Create technical functional requirements documents and cost / benefit analysis. * Develop internal Nortel test requirements and facilitate testing. * Create standard reports documenting trends from win / loss analysis and competitive proposal data. * Develop and track sales proposal incentives on competitive opportunities. * Schedule and conduct regular internal reviews with management. * Create procedural and policy documents for new organization and tools. * Conduct tool training for Nortel Sales, Marketing and Finance departments. * Assimilate and analyze customer satisfaction data for resolution and provide feedback to affected internal organizations.