Robert Gambino Email and Phone Number

Mined and analyzed records from the Spectrum Enterprise Engineering Support department’s Type II Circuit database (for leased or purchased bandwidth/fiber in commercial facilities across the U.S.). Compared monthly costs and revenues generated from circuits to track unprofitable ones; identified 211 active circuits posing a $160,000 monthly deficit to Spectrum (savings of $1.9M annually). Used predictive forecasting and cluster analytics to create meaningful dashboards in Tableau to help visualize trends for management and determine responses of attributes which correlate with greater (un)profitability in areas such as vendor, state, legacy company, bandwidth type, etc.

Responsible for mining data with Spectrum’s IT – Systems Operations Center Department; analyzed statistics from IT-SOC’s troubleshooting ticket database in ServiceNow. Created and presented management with data summary reports of interpreted trends in order to improve systems based on explanatory variables and incident resolve length.