Robert Gan Email & Phone Number

Jacksonville, Fl, Us

• Spearheading experiments of Reinforcement Learning from Human Feedback (RLHF) to enhance medical logic-building efficiency• Leveraged language models to identify medical documents extraction errors, reaching 90% recall and reducing labelers’ review time by >50%• Fine-tuned LLMs to translate medical guidelines into JSON logics for prior authorization Q&A, boosting labelers’ efficiency by >60%• Designed Reinforcement Learning experiments using medical reviewer feedback to iteratively improve LLM generation• Designed Machine Learning system for medical features labeling using BERT models, resulting in 90% precision and 70% recall• Conducted in-depth data analysis and presented metrics to cross-functional teams, enhancing medical Q&A system performance• Maintained a Python package for medical logic data engineering, ensuring code quality with unit, regression, e2e, and load testing• Implemented and tested internal APIs to abstract complex data engineering processes for medical logic using FastAPI

Columbus, Oh, Us

(Olive AuthAI solutions acquired by Availity in April 2023)

Nashua, New Hampshire, Us

• Developed Machine Learning models in R and improved customer cross-sell efficiency by 150%+ between acquired companies through classification of 4000+ customers• Created customer segmentation with Unsupervised Learning algorithms in Python to analyse product usage patterns• Coordinated Git training sessions and created beginner-friendly tutorials for 10+ colleagues to promote version control• Performed Data Wrangling on 10+ data tables to design 3 user-friendly business data tables used as data source of reference by marketing, sales and finance teams• Built Tableau dashboards to monitor revenue growth performance goal of ~$10M for sales and marketing leaders

Atlanta, Georgia , Us

• Delivered discussion sessions on a graduate-level Game Theory class to support Dr. Andy Sun’s teaching on office hours• Created solutions for homework and exams with LaTeX and answering student questions on a weekly basis• Set up grading scheme and graded homework, exams for a class of 40 students

Atlanta, Georgia , Us

• Programmed a deregulated market auction simulation with MATLAB played in real-time by 40 students in class• Improved the design of a real-world interaction game to emulate people behavior in a multi-player strategic setting• Carried out analyses comparing Nash Equilibria derived by theoretical studies and experimental simulations

Nashua, New Hampshire, Us

• Delivered in-depth win-loss analysis through 12 months of sales data to evaluate the competitive presence, win rates and the reasons for wins and losses against competitors. • Analyzed financial impact of outdated products retirement and helped assess the consistency of the retirement timeline.• Reviewed Net Promoter Score survey data to assess customer satisfaction and created customers list for weekly surveys.• Conducted Partnership Analysis to evaluate potential profits through business partnership.

Master Of Science - Ms, Industrial Engineering

Master Of Engineering - Meng, Mechanical And Industrial Engineering

Bachelor'S Degree