Robert Gardner Email & Phone Number

Grand Rapids, Mi, Us

Chicago, Il, Us

Chicago, Il, Us

As an IT Project Manager at BDO USA, LLP, I manage the budget and project portfolio for the Advisory Business Practice. I also oversee the portfolio for Azure Cloud Services projects and enhancements, using both Waterfall and Agile methodologies and acting as a SCRUM master for internal software development. I track project schedules using Azure DevOps/ServiceNow Project Management software, engage stakeholders in new Discovery projects, and manage the Strategic Roadmap for the Advisory Business Practice. Additionally, I maintain ISO27001 standards with new software builds, onboarding, and the yearly audit, and review Statements of Work to assist Outside General Council on contract and MSA negotiations.

Chicago, Il, Us

- Develop detailed project plans and timelines, defining project scope and assigning members to specific tasks, maintaining budget constraints- Plan and lead cross-functional team meetings, track progress for task completions according to plan- Coordinate internal resources and third parties/vendors; maintaining good working relationships- Measure project performance utilizing internal tools and developing techniques for improvement- Provide clear and concise project status reports to upper level management and project stakeholders- Work with CIO, Director of Application Development/Engineering to provide input on Engineering budget, resource allocation, and company roadmap- Engage with Director of Operations and Site Reliability for more automated processes to alleviate support workload- Coordinate with Solution Architects and Azure Cloud Services teams to build supported infrastructure for custom built applications- Help weed out Return on Investment for pre project scoping to make sure it fits roadmap and project budget/portfolio- Following ISO27001 standards for application build security standards and vendor application reviews- Applying agile/scrum methodologies to internal projects but accounting for waterfall depending on the cross-functional team demand

Manchester, England, Gb

- Engage with Project Team for quoting of team resource hours available for deployment timeframes- Fine tuning the CI/CD Pipelines built out in Jenkins- Final reviewer of Git PRs before deployment to Pipeline Master branch- Integrated new services/capabilities within the shared services layer- Building reports/dashboards/workflows in Application Insights for monitoring of pipeline builds- Offer provisioning specs for clients based off Azure platform- Complete setup of IIS/SQL Server/Microsoft Services- Writing up and presenting RCA/BIA/Capacity Plans/Tech. Design Docs/Tech Story's- Debug client issues with developer tools or SQL traces- Off hours support for implementation of full service application to clients

Atlanta, Ga, Us

- Develop tools for every day use to make supporting process easier for engineers.- Monitor and repair windows services using a variety of tools (AppDynamics/RabbitMQ/Solarwinds ect.)- Use JIRA to track customer bugs with product as well as providing insight to issues in the .NET application.- Use Microsoft SQL Server / MySQL / TSQL to find issues in customer data as well as running services.- Run stored procs as well as debug stored procs to determine issues with deployment of data to customer.- Assist in legacy software and helping transition into main product (migrations).- Help drive the development process (Develop/Test/Deploy) in our Kanban process.- Mainly work with Python/C#/Powershell/HTML/Javascript- Maintain and develop a processes to connect to not only external API's but internal as well.

Chicago, Illinois, Us

- Train new and existing clients to configure and utilize interface, assisting with implementation process.- Assist with creation and troubleshooting client integrations, including: Salesforce, Google Analytics/Adwords, Marin, Kenshoo- Develop and publish documentation, both internal and client based.- Debug Javascript/HTML on client sites for optimization of Mongoose code.- Write SQL queries for custom reporting for clients as well as using the database for troubleshooting issues.- Write custom Javascript to help with customer custom needs for tracking.

Grand Rapids, Michigan, Us

- 24 hour troubleshooting of viastore systems software.- Debugging C++ code.- Managing and Troubleshooting SQL databases.- Establishing fixes for client software to better accommodate their production methods.- Communicating with clients in an efficient and effective manner.- Travel to client's sites to establish interpersonal relationships.- Assisting with commissioning of viastore AS/RS software.- Establishing purchase orders for clients.- Creating FAQ's for current clients on procedural use of software.- Assisting with testing and developing software for future projects.

- General network troubleshooting- Internal software troubleshooting- Hardware troubleshooting/replacement- Troubleshooting with Bank software applications- Wireless and LAN troubleshooting- VMWare server creation and troubleshooting- Imaging Desktops and Laptops- Active Directory/Group Policy Provisioning- Small Project Development- Microsoft Exchange Server 2007- General SQL Scripting- Monitoring Tickets and Reporting EOQ- Minor Product Testing and Development

Grand Rapids, Mi, Us

- General network troubleshooting- Hardware troubleshooting- Troubleshooting with University software applications- Project Testing- Wireless and LAN troubleshooting- Active Directory Provisioning- General Web Application Development

Pittsburgh, Pennsylvania, Us

- Cash Handling- Customer Service- General Understanding of Sales- General Bank Operations

Seattle, Wa, Us

- Cash Handling- Customer Service- General Stocking Knowledge- Fork Lift Operation- General Understanding of Warehouse Operations

Bachelor Of Applied Science (Basc), Computer And Information Systems

General Education Degree

Education record