Robert Garton Email and Phone Number
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Robert Garton personal email
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Using my technical knowledge, people skills, accuracy, strategic planning, and ITIL standards, I provide a great quality of service, advanced level of support, on both individual and team aspects of work. My expertise has been established in Office/ Retail/ Industrial environments on 1st, 2nd, and 3rd line tiers of IT. My enthusiasm and passion for IT helps me to progress, and is a career I will never become tired of.
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Network ArchitectAak May 2024 - PresentGlobal It Infrastructure -
Infrastructure SpecialistAak Jan 2020 - Apr 2024Global
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Tech Support EngineerAak Dec 2012 - Jan 2020Hull, United Kingdom• Desktop Support for users working on the following systems, Win XP, Win 7, WIn 10• Domain Admin / 3rd Line tasks, Window Server 03 - 16, Back Up Exec 12, BES, Domino Admin - Lotus Notes, MSSQL 2008R2+, VMware ESXi v4.1 - 6.5, Citrix 4.5 - 6.5, Veeam Backup and Replication, and many more.. • Network support, LAN/VLAN//WLAN/WAN, VPN, D-link Switch, Cisco Switch,GTA Firewall, Cisco ISR, Cisco ASA, Bloxx Proxy, CWS Proxy, Cisco Umbrella, and Security. • Project & Implementation (Time & Attendance / Citrix 6.5 / ESXi Upgrades / Domain Migration / CWS Proxy / Cisco Umbrella / Firewall & LAN Replacement, SCADA, iSCSI SANs, CODA, and many more.• A member of a global IT Security team• Data / Voice patching / Hardware Installations / Server rack maintenance• Software / Image packaging and deployment in MS SCCM 07-12• Liaising with Third Party support teams.• Php, VBscript, Powershell, Dos, MySql• Analyse incidents and implement fix.
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2Nd Line It Analyst / Technical Services AnalystComet Jun 2010 - Dec 2012• Desktop Support for 6,000 + users working on the following systems, Win NT, 00, XP, Citrix, and Linux• Regular tasks involve great knowledge of the following, VMware, Citrix, DHCP, DNS, Exchange, Active Directory , Altiris, Back Up Exec 10 & 12, Hornbill SW 7 +, BES , BACS, and many more.• Server administrator on Windows 03 / 08, Exchange 03, Linux Suse, VMware ESX v3.5, Citrix 4.0 and 4.5, • Network support, X.25, ADSL, ISDN.. etc• Siemens Realitis DX, switch administrator (Level 2) • Data and Voice patching.• Software packaging for deployment in Altiris 6.5, and 7.1 and PsEXEC• Involvement with Project managers and implementation of new technologies• On Call Support (one week a month)• Liaising with Third Party support teams, most commonly Computer Repair, ISP, Telephony, Data centres, and Developers.• Close contact with those in a third line tier, Core Applications, Open systems, Web Applications, and Wintel• Currently achieving high closure fix rates, with a average Quality of Service of 98 % and above.• Identify known errors and problems, and Support problem management.• Good experience in Incident Management • Good experience in Php, VBscript, Dos, MySql• Analyse incidents and implement fixes to reduce call volume.• All the above is managed in an ITIL environment. -
1St Line It AnalystComet Nov 2008 - Jun 2010• 1st point of contact for 10,000 + users and suppliers• Manage / ascertain SLA’s determined by Impact and Urgency• Achieve 1st time fix rate of 65 % or above• Identifying Major Incidents and known errors• A good understanding of Client base software, Windows NT, 00, XP and Linux• Remote assist and provide technical help in MS Office 2003• Great Customer skills and negotiating with all support teams• Email correspondence • Maintaining third party requests ensuring SLA’s has been met.
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Card Investigation AnalystComet Nov 2004 - Nov 2008
Robert Garton Skills
Robert Garton Education Details
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Wyke CollegeG.N.V.Q -
WolfretonG.C.S.E
Frequently Asked Questions about Robert Garton
What company does Robert Garton work for?
Robert Garton works for Aak
What is Robert Garton's role at the current company?
Robert Garton's current role is Infrastructure specialist | Global IT Infrastructure.
What is Robert Garton's email address?
Robert Garton's email address is ro****@****t.co.uk
What is Robert Garton's direct phone number?
Robert Garton's direct phone number is +170480*****
What schools did Robert Garton attend?
Robert Garton attended Wyke College, Wolfreton.
What skills is Robert Garton known for?
Robert Garton has skills like Itil, Mcdst, Desktop Support, Windows Server 2003, Realitis Dx, Linux, Hornbill Supportworks, Ip Networking, Citrix, Active Directory, Windows, Windows Server 2008.
Who are Robert Garton's colleagues?
Robert Garton's colleagues are Milind Sood, Analilia Gonzalez, Mrdt Pub, Henrique Silva, Dadang Swalow, Kristin Tammvee, Addia Oliver.
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Robert Garton
London -
1provident.ro -
Robert Garton
United Kingdom1ntlworld.com -
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