NORTH AMERICA REGIONAL MANAGER – (10/2019 – Present)North America Regional Manager responsible for overseeing 57+ Hypercare key clients and their key outbound extracts from State Street. Extracts are delivered from SSC middle office and back office system to the client’s front office operations on a 24x6 basis. Original member of the team tasked with establishing the overall global monitoring and support model. Each Regional Manager oversees Regional Leads and offshore resources and works closely with other Regional Managers and Regional Leads (EMEA & APAC) as well as the Global Manager to provide a seamless experience to the end client.➢ Manage and lead team directly in region or indirectly out of region to oversee client monitoring and communications.➢ Engage in major incident calls and other points of escalation to represent the client’s best interest during internal corporate calls.➢ Participate in follow up problem management call to determine root cause and mitigation steps and communicate to client.➢ Engage in the client’s major incident calls and liaise with the client regarding status updates and initial root cause assessment.➢ Work with team to continually improve the monitoring processes and tools, standard operating procedures, client communication and incident management.➢ Participate in various client’s weekly or monthly meetings to speak to incidents / root cause and remediation actions and status.➢ Evaluate tools being used within SSC such as Dynatrace and Geneos to create exception-based monitoring to improve efficiency.

TECHNOLOGY RELATIONSHIP MANAGER – (8/2015 – 10/2019)General Technologist responsible for providing a technical single point of contact for a top 5 SSC client and the Wealth Manager Services business group➢ Active participant in incident management activities as they are occurring and post incident management. Key focus on restoring application while also working with corporate resources to protect the clients and business best interest.➢ Post incident activities include working with corporate technology resources to make sure all aspects of the incident are reviewed and an accurate problem record is created on behalf of the client/business. Track and report back on problem record activities until all research and mitigating activities are complete.➢ Key technology participant on project teams that represents the client/business interests and works to mitigate impediments encountered internally or with vendors.➢ Oversee site spend budget requests and track spending related to the WMS business and Global Operations team.

DEVELOPMENT MANAGER / SCRUM MASTER – (2/2014 – 8/2015)Development manager responsible for implementation, support and enhancements for a client specific ETF platform hosted within State Street. This platform was specifically developed for this client as a top 5 client and all development and enhancements were funded and directed at the client’s discretion.➢ Reduced major incidents related to this application and the time required restoring the application services. This was accomplished by leveraging new standard operation procedures, implementing enhanced application monitoring and making enhancements to the environment by maintaining current releases, patches and bug fixes.➢ "Stood up” 4 Agile Development labs across NA, EMEA and APAC regions. Acted as Scrum Master for core NA agile lab tasked with interfacing ancillary SSC applications with a new merged client core application platform.

ADVENT IMPLEMENTATION AND SUPPORT TEAM MANAGER – (1/2007 – 2/2014)Application manager responsible for implementing, supporting and enhancing all aspect of the SSC hosted Advent Back Office solution. This platform was used by our Investment Management clients to manage their book of business. My team supported Advent Portfolio Exchange and Moxy along with other Advent surround sound applications (Rules Manager, Revenue Center). Access to these back office solutions were provided via a Citrix XenApp platform which my team also managed. I also served as the IT single point of contact for SEI Trust 3000 where I was a point of escalation for incident resolution and application related projects.➢ Work within State Street to manage infrastructure projects, enhancement, change request and resolve incidents.➢ Manage issues and request with vendor support from Advent and Citrix to resolve complex issues with 3rd party software.➢ Manage and oversee the server builds (Advent, Citrix) out and configuration within my group and corporate resources.➢ Manage setup and oversight of FIX connection between State Street and our FIX network providers (SunGard, Thomson).➢ Manage development and support of statement extract and statement vendor interaction.➢ Manage the support of 3rd party application that interface with Advent (LiquidNet, Omgeo).➢ Responsible for budgeting and planning for projects and related resources.